[Asterisk-Users] Re: So you all think VoIP sypply is warm andfuzzy

Tue Jul 19 11:59:17 MST 2005

After an extensive conversation with Mediatrx 's sales department , I 
stand corrected and  so does the salesman who spoke to me. My apologies 
to Voip Supply. I understand now you never knew about  the  CD.

Garrett Smith wrote:

> I though I would post an update for everyone on what DOES and DOES NOT 
> come with every Mediatrix product.
>
>  
>
> Every Mediatrix product, EXCEPT the 2102 comes with a CD. The 2102 
> does not come with a CD.
>
>  
>
> As per Michael in the Mediatrix Sales Department, the CD and 
> provisioning tool is a separate part number that needs to be requested 
> at the time of purchase, and ordered in addition to the unit. Because 
> this is a service provider unit, Mediatrix and their distributors DO 
> NOT include the CD and PROVISIONING tool unless it is ordered.
>
>  
>
> Why? Because once you get one CD there is no need to keep receiving 
> them, when ordering in bulk.
>
>  
>
> So, if any of you plan to order the Mediatrix 2102 from anyone, make 
> sure you ask for the CD at the time of purchase.
>
>  
>
> I would like to thank Mr. Schelin for bringing this to our attention 
> and we will be updating our site to prevent this sort of problem from 
> occurring again.
>
>  
>
> If anyone has any further questions about the 2102, or how to order 
> one with or without the CD, please contact me offlist.
>
>  
>
> Thanks!
>
>  
>
> Garrett Smith
>
> <gsmith at voipsupply.com>
>
> 716-250-3408 Direct
>
> 716-903-9495 Cell
>
>  
>
> ------------------------------------------------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] *On Behalf Of 
> *Michael D Schelin
> *Sent:* Tuesday, July 19, 2005 1:35 PM
> *To:* Mark Musone; Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [Asterisk-Users] Re: So you all think VoIP sypply is 
> warm andfuzzy
>
>  
>
> Real scary ....  whooooo 
> Don't bash my company. You've never used us. I test products for 
> deployment so my customers don't have to call in for help. When I have 
> to waste my time hunting down software then I get mad. Mediatrix has 
> been great about getting this software to me. There is a limited web 
> server built in to their products but you can not provision it without 
> their software. And the person who said this was not the correct forum 
> to complain to, your right. I'm sorry to all of you for informing you 
> about the business practices of a supplier. I believe now that someone 
> removed the standard provising cd that is shipped with every Mediatrix 
> product.  So everyone, make sure you receive all that you've paid for.
>
> I'm ending this thread now.
>
>
> Mark Musone wrote:
>
>..all i know is that if this guy is bitching about a non-existant CD
>
>and is unable to provision
>
>a simple VOIP device, then i would be terribly afraid of his companies
>
>technical ability for their actual VOIP service..
>
> 
>
>scary..a VOIP provider that can't even provide themselves...
>
> 
>
> 
>
> 
>
>On 7/19/05, Jason Stewart <jstewart at rtl.org> <mailto:jstewart at rtl.org> wrote:
>
>  
>
>>On 18/07/05 17:06 -0700, Michael D Schelin wrote:
>>
>>    
>>
>>>   I was waiting for everyone to reply so here is mine.. Check out the
>>>
>>>   Mediatrix web site. There are no downloads or lists of resellers who might
>>>
>>>   have this provisioning software that is normally included with purchase.
>>>
>>>   You may be right that it is a refurb but every indication points that it
>>>
>>>   is not.  I have contacted both companies and I'm waiting for replys. I'm
>>>
>>>   on the west coast and it took over 7 days to get here. I am a little
>>>
>>>   pissed when all other ATA's are configurable from their built in web
>>>
>>>   server. And Yes, I'm self serving as well as mostly everybody I've ran
>>>
>>>   into in this business.  This unit was purchased for testing. Because of
>>>
>>>   the timezone problem, When I get the product from UPS it's too late to
>>>
>>>   call Canada or FL. when all I need is a simple download to correct the
>>>
>>>   problem.  Is it too much to expect everything in the box when you purchase
>>>
>>>   it? Or have a web site with these free included software so if this
>>>
>>>   happens we don't wast our valuable time.  By the way I did get an email
>>>
>>>   from VOip Supply asking me to wait until morning so they could find the
>>>
>>>   software.  This is at 2:30 PST.  This complaint was to hear from others
>>>
>>>   about VoIP Supply and their business practices. I wanted to get feedback
>>>
>>>   ether way, or maybe a contact name so I can get this paper weight working
>>>
>>>   and tested.  Has anyone used the 2102? Please let me know.
>>>
>>> 
>>>
>>>      
>>>
>>Obviously you have a misunderstanding. Why not assume that there is a
>>
>>misunderstanding, with voipsupply then work from there instead of
>>
>>dumping your anger out on all of us?
>>
>> 
>>
>>I don't doubt that there is a CD or there was once a CD that shipped
>>
>>with the 2102, but - According to the Medaitrix Web Site...
>>
>> 
>>
>> 
>>
>>--- Copy and paste from mediatrix web site ---
>>
>>With the Mediatrix 2102, service providers get the product
>>
>>characteristics allowing them to successfully deploy residential IP
>>
>>telephony applications. The Mediatrix 2102 provides a web interface,
>>
>>giving users a convenient access to the unit for initial set-up. The
>>
>>Mediatrix 2102 can auto-provision by fetching its encrypted
>>
>>configuration file from a TFTP or HTTP server making installation
>>
>>transparent to end-users. To further facilitate deployments, factory
>>
>>loaded configurations are possible. Automatic firmware and
>>
>>configuration file downloads ensure that the 2102 is always
>>
>>up-to-date.
>>
>>--- end ---
>>
>> 
>>
>>You are supposed to use a web interface for initial set up.
>>
>> 
>>
>>Jason
>>
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>>
>>    
>>
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