[Asterisk-Users] Unable to call certain 800 numbers through Teliax

[Cullin J. Wible]

After digging into this further, it appears that removing the "r" from the
Dial plan doesn't fix the problem. While removing the "r" option allows you
to hear the answered message at the remote end Asterisk does not consider
the call to be "answered" so the extension will move onto the next priority
when the Dial timeout is reached.

I have reproduced this problem now directly with a Zap channel and a FXO
POTS device. So I think this is probably a but with the answer detection in
the Zap channel device driver.

Does anyone have any thoughts before I report this as a bug?

Cullin 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Cullin J.
Wible
Sent: Thursday, July 14, 2005 11:58 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Cc: 'David Rule'
Subject: RE: [Asterisk-Users] Unable to call certain 800 numbers through
Teliax

After all of your feedback and a discussion at Teliax we have fixed this
issues.

It appears that when dialing a PSTN number, using the 'r' option is really
unnecessary.

Furthermore, some IAX clients and older phones (e.g. Cisco 20 VIP) require
us to Answer() the call before dialing the PSTN network or Teliax.

For more information, see the thread on Teliax at
http://www.teliax.com/forum/viewtopic.php?p=544#544.

Thanks for all the help!

Cullin

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
rsenykoff at harrislogic.com
Sent: Wednesday, July 13, 2005 12:38 PM
To: asterisk-users at lists.digium.com
Cc: asterisk-users at lists.digium.com; asterisk-users-bounces at lists.digium.com
Subject: Re: [Asterisk-Users] Unable to call certain 800 numbers through
Teliax

> > > We are unable to call certain 800 numbers through Teliax but I 
thought 
> > > I would post this here and see if anyone else had the same problem 
> > > with either Teliax or other carriers.
> > >
> > > The 800 numbers causing problems pick-up the call right away and are 

> > > in the US - American Airlines (8004337300) and Staples 
(800-378-2753) 
> > > - we can call many other 800 numbers just fine.
> > >
> > My users have reported the same problem with AA, we also use Teliax. I 

> > coul care less about Staples but American Airlines is the airline that 

> > serves this destination, so it is important to us.
> 
> I'm not the OP, but I tested both the AA and Staples numbers again this 
> morning via teliax. Still working just fine here (C7960, cvs-head from 
> last night).
> 
> So, if its not working for both of you, the problem must be:
>  - already fixed in asterisk head, or,
>  - the iax2 call termination equipment (not necessarily asterisk) used
>    by teliax to complete your calls is different from my calls.
> 

We use teliax and I had a similar problem with UPS. I can currently call 
Staples and AA fine.

The problem was with numbers that did not generate a ring tone before 
answering. I solved this problem by changing my Dial command for outbound. 
I had the 'r' option in there before, so essentially the number would just 
keep ringing to the user, while on the other end it had actually answered.

If this is not your problem, please specify in more detail the behavior 
you are seeing. What is the output on the asterisk console when one of 
these calls is made? What version of Asterisk are you using?

-Ron
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