[Asterisk-Users] Queue Log Analyser Build into IPS 0.123

[Thorben Jensen]

IPSwitchBoard Version 0.123 - 17 July 2005

* Queue Analysis has been added to IPSwitchBoard.

In order to properly manage ACD queues, it is important to be able to keep 
track of details of call setups and teardowns in much greater detail than 
traditional call detail records provide. In order to support this, extensive 
and detailed tracing of every queued call is stored in the queue log, 
located (by default) in /var/log/asterisk/queue_log. A Queue Log Analyser 
has now been build into IPSwitchBoard. Start IPSwitchBoard and the log file 
is retrieved automatically from Asterisk and there's a lot of reports you 
can enjoy:

1. Answered/unanswered Calls by Date, Hour or Weekday
2. Service Level by Date, Hour or Weekday
3. Agent calls - who received all those calls
4. Unanswered call - detail report with caller ID

If you need any other reports, please drop me an e-mail on ips at thorben.dk

FREE Download: http://ipswitchboard.thorben.dk