[Asterisk-Users] Queues and busy agents problem

[Hilton Williams]

Hi

I have a problem with the queues on Asterisk.  The setup is Asterisk at Home
v1.0 with Asterisk 1.0.7.

I have 1 queue (4500) set up, with leastrecent strategy.  There are no
agents configured in this queue.
Agents log in by dialing 4500* on their phones.  All incoming calls are sent
to the queue. Calls wait 120 seconds in the queue, and are then sent to
voicemail extension 310.

My problem is that while an agent is busy on a call, Asterisk is still
sending calls to that agent.

The queue configuration from extensions.conf is:

[ext-queues]
exten => 4500,1,Answer();
exten => 4500,2,SetCIDName(${CALLERIDNAME});
exten => 4500,3,Queue(4500|t|||120); Support
exten => 4500,4,Macro(vm,310);
exten => 4500*,1,Macro(agent-add,4500,);
exten => 4500**,1,Macro(agent-del,4500);

[macro-agent-add]
exten => s,1,Wait(1)
exten => s,2,GotoIf($[foo${ARG2} = foo]?4:3))
exten => s,3,Authenticate(${ARG2})
exten => s,4,AddQueueMember(${ARG1})
exten => s,5,Wait(1)
exten => s,6,Playback(agent-loginok)
exten => s,7,Hangup()

[macro-agent-del]
exten => s,1,Wait(1)
exten => s,2,RemoveQueueMember(${ARG1})
exten => s,3,Wait(1)
exten => s,4,Playback(agent-loggedoff)
exten => s,5,Hangup()

The queue configuration from queues.conf is this:

[4500]
wrapuptime=0
timeout=20
strategy=leastrecent
retry=5
music=default
maxlen=0
leavewhenempty=yes
joinempty=yes
announce-holdtime=no
announce-frequency=0
agentannounce=None


Has anyone had a similar problem on Asterisk?  I can't figure out why
app_queue doesn't know that the agent is busy on a call.

Regards
Hilton


Datatex Dynamics CC
Web site http://www.datatex.co.za/
Email to hilton at datatex.co.za
Tel +27215924033
Fax +27215924077

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