[Asterisk-Users] Group Extension

[Reid Forrest]

> 
> i need to create a group extension, to make calls to 6 sw 
> phones, but i
> need to know if asterisk can do help me to get a unique 
> number and check
> what extension has received less calls than the others, and 
> pass the new
> call.  We got a call center and want to know if we can distribute the
> calls depending in what extension is available and from the extensions
> that are available pass the call to the operator that has 
> answered less
> calls, can i do this with *? can i get statistics from the use for an
> extension? can anybody help me??

You're looking for ACD (automatic call distribution). Check the wiki for
help:

http://voip-info.org/tiki-index.php?page=Asterisk%20config%20queues.conf
http://voip-info.org/tiki-index.php?page=Asterisk%20config%20agents.conf