[Asterisk-Users] Group Extension

[el Flynn]

Edgar de Leon wrote:
> Hello, i got a question,
> 
> i need to create a group extension, to make calls to 6 sw phones, but i
> need to know if asterisk can do help me to get a unique number and check
> what extension has received less calls than the others, and pass the new
> call.  We got a call center and want to know if we can distribute the
> calls depending in what extension is available and from the extensions
> that are available pass the call to the operator that has answered less
> calls, can i do this with *? can i get statistics from the use for an
> extension? can anybody help me??
> 

it sounds like you're wanting to use asterisk's call queueing capabilities. look 
at http://www.voip-info.org/wiki-Asterisk+call+queues for more info. Especially 
look at the "Strategies" section on that page, which has a "fewestcalls" 
strategy, which basically rings the extension which has taken the fewest calls 
to date.

flynn