[Asterisk-Users] Re: Polycom and call waiting again..

[Noah Miller]

> Have you tried adding SetGroup(), and CheckGroup() functions 
> to the dialplan that rings the phone?  It maybe something to try.  

I think the problem is that these functions only work from the dialplan.  In this case, Sean is trying to get calls from a Queue (and not the dialplan) to the correct line on the phone.  

I was thinking about implementing a queue for our receptionists, but this problem prevents me from doing that, and I haven't figured out any way around it.  Maybe the new 1.4.1 firmware provides a way to disable that horrid call-waiting "feature"?  Has anybody gotten it to run successfully?



 

-----Original Message-----
From: Sean A. Newton [mailto:nester-asterisk at wewt.net] 
Sent: Tuesday, January 25, 2005 17:18
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Polycom and call waiting again..


I searched and read all the relevant posts, but I still don't have a
solution to my problem..

I've got a small queue for tech support calls using AddQueueMember.  The
agents are using IP300's from polycom. 

In my example, only one agent is logged int. 

When a call comes into the queue, asterisk sends the call to the one agent
logged in. The agent answers and is talking to the caller. 

While on this call, another person comes into the queue. Asterisk
immediately tries to send the call out to the Polycom. Of course, since
the Polycom has multiple call appearances (call waiting), the Polycom
doesn't send back a busy, so the call sits on the phone in call waiting. 

Meanwhile the agent is getting blinks and beeps from the phone. After the
timeout specified in queues.conf expires, it dials the agent again.. 

I just need some suggestions on what to try. I don't mind doing the
research, but I'm out of ideas on what to search for.. 

Thanks in advance...

--Sean