[Asterisk-Users] Anyone having problems with LiveVoIP?

[Tim Lewis]

LiveVoIP did not issue any end user patches last night. They had a
problem connecting to Level 3's network. LiveVoIP claimed the problem
was with asterisk users, I have not upgrade or install any patches and
all is fine now.  

My main problem with LiveVoIP has been the LACK of customer service.
They don't answer the phones or responded to email in a timely manner.
How hard would it had been to post a message about the outage?
  

On Wed, 2005-01-26 at 08:59, Mark Eissler wrote:
> It would be really nice to see whatever patches they develop for 
> Asterisk or at least get some hint of where the problem lies.....
> 
> -mark
> 
> On Jan 25, 2005, at 9:41 PM, Brian Dingman wrote:
> 
> > LiveVoip has a problem with Asterisk users on versions less than 1.0.3 
> >  If
> > you are not using that version you need to upgrade now.
> > We have a problem with two of our carriers at their gateway related to 
> > the
> > Asterisk users. Our staff has developed a patch that is
> > being tested at this time. Once the patch has been approved on our 
> > testbed
> > we will move it on to the production switch environment.
> > We do not do upgrades like this during the hours or 9 a.m. - 7 p.m. 
> > EST due
> > to high traffic loads. We expect to do switch updates after
> > 7 p.m. this evening that should resolve the problems you are having.
> >
> > LiveVoip engineers are also looking at a DTMF problem in the Asterisk
> > software ver. 1.0.3 which may or may not involve you. Both of
> > these issues are Asterisk software related in nature and not LiveVoip 
> > LLC
> > switching defects.
> >
> > Thank You in Advance for your understanding. This issue has been placed
> > under a master ticket for tracking.
> >
> > ** When contacting LiveVoip LLC Support please provide us with the 
> > latest
> > version of Asterisk you are using, any and all logs if
> > necessary and as much detail regarding any problems you are having.
> >
> > Network Operations Team
> > LiveVoip LLC
> >
> >
> > On Tue, 25 Jan 2005 20:11:43 -0600, Tim Lewis <geek at mnwifi.net> wrote:
> >> Thanks Jeff!
> >>
> >> I think it's a little too late to find this info out. 3 to 4 days of 
> >> no
> >> service. I have send many emails and still awaiting a response. 
> >> Reminds
> >> me of my ILEC (QWEST)
> >>
> >> Do you have any info on what this patch does?
> >>
> >> -later
> >>
> >> On Tue, 2005-01-25 at 18:20, Jeff Glassman wrote:
> >>> They are coming out with a patch for the DID problem tonight.  Need 
> >>> to have
> >>> Asterisk 1.0.3
> >>>
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> --
> Mark Eissler, mark at mixtur.com
> Mixtur Interactive, Inc. - at - http://www.mixtur.com
> 
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