[Asterisk-Users] queue log analyser?

[Ben Merrills]

I've not released the source yet, I asked last week on the mailing list for people to send me over some example queue_logs, because so far I've only been able to test the software against my own.

I have however made a lot of changes to it since last I posted about it. 

Template engine has been improved
Allows for recursion of a directory of templates
Allows for different output directories (so you can do a daily, weekly and monthly all from the same set of templates say)

And quite a few other bits

As soon as I get some sample data that people don't mind the results being posted for then I can show it off a bit more. Hope to get some sample data soon,

Cheers,

Ben

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of João Amaro
Sent: 20 January 2005 11:08
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] queue log analyser?

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Ben Merrills wrote:

| There's a few (open source/free) ones in development. I myself am
| developing one of them.
|
| Ben
|
Hi.

Why not join all the project in just one ?
Actually which queue log analyzers projects are beeing developed ?


Check the mail from Ben Merrills sent to the list 14-10-2004 15:10.
I don't know if he releases the source code, but, from the screenshots
it seems to be a good one.

Jo?o Amaro


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| I've been doing some work on a queue log analyser for a while now,
| getting the basics in place, an example of which you can find at
| the URL below. However, just wondering what information people
| think is most useful in a log analyser?
|
| At present it includes the following features:
|
| # Time periods - specify a period of days from the log which you
| want to generate statistics for (e.g. only the last 14 days) #
| Templating - allows the stats to be inserted into any html/text
| template using specific tags to insert stats. This means you could
| create a number of templates and execute the analyser against them
| to give different information on different pages (quite flexible).
| # Specify start and end dates - similar to the first feature,
| except you can specify a tight period from your log, not just the
| last x number of days # Channels/Agents to names - simple text file
| allows you to specify a name, agent number and a channel - e.g.
| Ben, Agent/1, Sip/ben. This is then used in the output # instead
| of raw data # JPG graphs - includes a custom class to generate line
| graphs of information (e.g. hourly call volumes etc)
|
| What I want to know though is, what output people would like. At
| the moment there is an overview of all queues, which includes:
|
| Total Calls, total connected calls, total abandoned calls, calls
| abandoned within x seconds, calls exited with key press, Average
| hold time, max hold time, average talk time
|
| Agent overview includes: Calls taken, Average talk time
|
| Graph of call volume per hour of the day Graph of call volume per
| day (over the period specified)
|
| Runs under windows (.NET or mono required) or any other OS that
| support .NET/mono (Linux, Mac, BSD etc)
|
| http://muad.xdev.net/Projects/qig/sample.html
|
|
| Not really done anything like this before, so as much input as
| possible would be appreciated.
|
| Cheers,
|
| Ben


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