[Asterisk-Users] callers who don't press any keys

[el Flynn]

Warren Burstein wrote:
> I've noticed that some callers listen to our main menu and don't press 
> any keys.  I have it set up to restart the menu a few times and 
> eventually hang up.  I'm wondering if these are wrong numbers (in that 
> case, why don't they hang up) or they really want to speak to someone 
> here but don't understand the menu (what's so hard about "for the 
> operator, press zero"?).  They couldn't still have rotary phones (or 
> phones set to pulse dial), could they?
> 
> I've been thinking of changing the menu so that if they don't press any 
> keys, the eventually get the operator.
> 
> Does anyone have any experience with this?
> 

For me most of the times its due to the TDM400P not being able to recognize the 
caller had hung up (although sometimes it does, which is puzzling).

What I normally do is have a global "attempt" counter, and increment it 
everytime the caller ends up in the "t" extension. Once it reaches a specified 
maxattempt value, decided via a GotoIf statement in the "t" extension, you just 
hang up the caller.

Flynn