[Asterisk-Users] Re: Polycom IP500 - problems with multiple simultaneous calls

[Noah Miller]

>> <snip>
>>
>>> Well, thank you to Tor for the SetGroup/Checkgroup config.  It works
>>> well!  (Thanks to John for the contexts/dialplan version, too).
>>
>> </snip>
>>
>> I use also SetGroup and Checkgroup to roll 4 lines on a Polycom 600
>> for a receptionist.  Just to let you know, you can press the
>> line-appearance button twice to pick up the call, instead of hitting
>> the line button, then the Answer softkey.  I would also like to figure
>> out how to make the phone *ring* when you're already on another line,
>> but haven't had a chance to seriously explore it yet.
>
> Could you explain what this "line appearance" button is? I am just
> pressing arrow down to select the new incoming call and then press
> Answer softkey (which is rather annoying, one press would be more than
> enough).

The buttons to the left of the screen - the ones that correspond to 
your SIP registration(s).  On the IP500 there are 3 of them and, by 
default, they're blue.  On the IP600 there are 6 of them and there are 
LED's to go along with them.  They can be set as multiple line 
appearances or as speed dials.