[Asterisk-Users] ACD Bug with AddQueueMember Stable

[Robert Jackson]

> -----Original Message-----
> From: Ronald Hartmann [mailto:RHartmann at nnamtraH.com] 
> Sent: Tuesday, January 11, 2005 2:56 PM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] ACD Bug with AddQueueMember Stable
> 
> 	However, My Phone (2204) rings a second time while I am 
> on the phone with the first caller.
> 
We have seen the same issue here as well.  The cause of this for 
us was that we had callwaiting setup on the phones.  * will send 
as many calls to the device as it will accept.  

There are two ways that we could think of to fix it:

1) Set the phones to disable call waiting. 
2) Use SetGroup/CheckGroup for the ACD calls to have only one at a time.

We ended up using option 2 after some complaints about not having 
call waiting.  To implement this we specified 
Local/${CALLERIDNUM}@acd-context for AddQueueMember then created 
the following context:

[acd-context]
exten => 24XX,1,SetGroup(${EXTEN})
exten => 24XX,2,CheckGroup(1)
exten => 24XX,3,Dial(SIP/${EXTEN})
exten => 24XX,103,Busy

This will also keep the ACD calls from going to a persons voicemail box,

which would probably happen if your queue member didn't answer.

Hope this helps,

Robert Jackson