[Asterisk-Users] Agent Status on FOP

[Joe Dennick]

OK, I've done all of the suggestions, and had already read and met the
requirements.  I'm running Asterisk Stable 1.01 on Red Hat Enterprise 3.0
Server.  We're using AgentCallBackLogin to log the agents in, and then
pointing them to a SIP channel (Agent/4102 logs in, and enters 4102 (SIP/4102)
as his/her new extension).  SIP/4102 is defined in op_buttons.cfg, and
accurately displays busy and on-call status.  The panel works perfectly,
except for the Agent Status part.  Based on previous posts, I understood that
the FOP gets its status from the SIP Channel, not actually from the Agent, but
either way, I've got the buttons on the Panel to reflect the status.

BTW: I wasn't trying to offend anyone with my 'hype' remark, and I'm sorry you
took it that way.  I just haven't gotten it to work and am wondering what I'm
missing.  Although the README files states that Agent Status can be seen, it
doesn't provide any information about how to configure this feature.  I
believe I have tried just about every possible combination of settings from
the op_server.cfg file that pertain to Agent Status.  I would be happy just to
get the LED to change color.

Thank you for your assistance.

Richard Lyman (pchammer at dynx.net) wrote:
>
> Joe Dennick wrote:
> > The hype and documentation for the last couple of releases of the Flash
> > Operator Panel claim that the Panel can be configured to either change the LED
> > for a phone, or the name of a phone to indicate when that phone is logged into
> > a queue.  I've tried on two different versions (0.18 and 0.19) on two
> > different systems to get this feature to work, and have been completely
> > unsuccessful.  Any hints you can provide would be greatly appreciated.
> >
> > Thank you!
> >
> > Joe Dennick
> > joe at dennick.net
> >
> with all the emails about being nice to users, i'll try to not
> get too sideways.
>
> it's NOT hype.  it does work, here is a screen shot.
> http://www.dynx.net/ASTERISK/op_panel/oppanel8.JPG
>
> my suggestion would be to read the README again (note the
> "Requirements" section).
>
> once you get it working 'normally', then look in op_server.cfg
> for these..
>
> rename_label_agentlogin = 0;
> rename_label_callbacklogin = 0;
> rename_to_agent_name = 0;
> rename_queue_member = 0;
> change_led_agent = 0;
>
> for that screen shot above, i use only
> rename_label_agentlogin = 1;
> rename_to_agent_name = 1;
>
> set to '1', and agentlogin().
>
> btw:  not sure why i take such offense to your use of 'hype',
> maybe it's because it was MY idea to do it.  i hope nicolas has a
> few choice words for you also... (pretty please <G>)
>
>
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-- 
Joe Dennick
joe at dennick.net