[Asterisk-Users] ACD Queue question.

[Ronald Hartmann]

Lessons sometimes show us how silly we are to post to a list of 8000
users before exhausting our own endeavors.

I never tried to test this by creating the context and pressing a number
not defined.

I just setup the "Context" to jump to, and Wolla

If I press 0 the operator is dialed.
If I press 1 Voice mail is left.

Any other key is disregarded.

Thanks for not shooting me.

:-)

ron

-----Original Message-----
From: Robert Jackson [mailto:RobertJ at promedicalinc.com] 
Sent: Monday, January 10, 2005 4:08 PM
To: RHartmann at nnamtraH.com; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: RE: [Asterisk-Users] ACD Queue question.


>-----Original Message-----
>From: Ronald Hartmann [mailto:RHartmann at nnamtraH.com] 
>Sent: Monday, January 10, 2005 8:46 PM
>To: asterisk-users at lists.digium.com
>Subject: [Asterisk-Users] ACD Queue question.
>
>
>Queues.conf                  
> 
>Is it possible to have asterisk only drop out of the queue 
>if only a certain number is pressed.... Example
>If the Press 0 I want the call to be sent to an operator.
>If the caller presses Pound, I want them to be sent to the 
>Group Voicemail,
> 
>Any other Key should be ignored.
> 
This is how the sample config reads:

; A context may be specified, in which if the user types a SINGLE
; digit extension while they are in the queue, they will be taken out
; of the queue and sent to that extension in this context.
;

The way I read this it would be able to accomplish most of what you 
requested, but I am not sure what would happen if you pressed an 
extension not specified.

In other words specify context=queueout in your queues.conf, 
have the following defined in your extensions.conf:

[queueout]
Exten => 1,1,Voicemail(1234)
Exten => 0,1,Dial(SIP/1234)

If the caller hits 0 it will dial extension 1234, or if they hit 1 it 
will drop to voicemail.  You will have to test it to see what happens 
when the caller hits a button not defined.

If you do test it please let us know how it behaves when an extension
is entered, but not specified in the context.

Hope this helps,

Robert Jackson