[Asterisk-Users] telemarketing application

[mattf]

Take a look at the VICIDIAL component of the astGUIclient suite. It handles
inbound calls through an independant ACD as well as allowing outbound
dialing from a database of leads.

It can be configured to grab callerID info from inbound calls and populate a
web form that can tie it into your CRM or sales system if it is web based.

http:://astguiclient.sf.net

MATT---

-----Original Message-----
From: Samuel T. Cossette [mailto:digium at muel.org]
Sent: Sunday, January 09, 2005 11:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] telemarketing application


Hi,

I'm currently working on something like that. Still under dev. but should
have more developpement this winter.

I've got a 'dumb' dialer (no prediction) written in perl (POE) that
monitor asterisk and launch calls. Something like Shadydial, but more
simple to understand/customize. This part is almost functionnal and can
run standalone (1 asterisk box and voip hard phone)

The part under dev. is the data acquision and graphical agent side that is
written in XUL (data acquisition/form creation). The client should run on
Firefox (windows/linux/...) with some custom extensions.

I'm thinking of X Terminal for the Workstation (agent side).

Things a taking form, but I really lack experience in call center
environnment, so I'm focusing on simple/basic but functionnal and
customizable solution. I'll set up a web page for the projet...

bye,


Samuel T. Cossette
samuel at levinux.org, 1.418.8o2.784o
<< Well, that's for me to know and you to find out. >> Jeffrey, Blue Velvet


> Oh yeah, the other thing I wanted to ask was about getting the
> telemarketing app to dial. Currently the application sends a dial string
> to a modem on the user's desktop pc to initiate the dialling, but I
> would like it to call asterisk to do the dialling directly. I guess the
> order of events would be either:
> 1. user picks up handset and hears dialtone, then instructs the tm app
> to dial. Asterisk dials the customer and connects the users extension.
> 2. user instructs the tm app to dial, it calls asterisk to ring their
> extension to prompt them to pick it up, then calls the customer and
> connects the two together
>
> Comments?
>
> Thanks
>
> James
>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
>> bounces at lists.digium.com] On Behalf Of James Harper
>> Sent: Monday, 10 January 2005 14:43
>> To: asterisk-users at lists.digium.com
>> Subject: [Asterisk-Users] telemarketing application
>>
>> Hi,
>>
>> I have the following requirements I'd like to implement with asterisk:
>>
>> 1. Asterisk notifies interested PC's on the network that there's an
>> incoming call so that the telemarketing app can bring up the customer
>> automagically
>> 2. If a telemarketer makes a call and the customer isn't there and
> they
>> arrange a callback, the callback is diverted to the originating
>> telemarketers phone first for a few rings, and then to the main
>> switchboard.
>>
>> I think number 1 would be implemented very easily via a udp broadcast
> in
>> a AGI app. The application is all lan based so packets should not be
>> dropped. A more complicated implementation would involve the client
> apps
>> registering to receive call events but I think that's overkill here.
>>
>> Number 2 might be a bit more involved, in this case there would have
> to
>> be some registration of which incoming calls to route to which
>> extensions.
>>
>> Any comments? Anyone done anything like this before, before I go
>> re-inventing wheels?
>>
>> Thanks
>>
>> James
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