[Asterisk-Users] Queue app following dialplan

[Kevin P. Fleming]

Matthew Boehm wrote:

>     If I add a line like this: member => SIP/3044, can I still get
> login/logoff functionality? We need agent login/logff functionality AND for
> calls to not goto voicemail.

No, I was suggesting using SIP/3044 in agents.conf, not in queues.conf. 
If you put it into queues.conf, that channel will be dedicated to the 
queue app at all times.

Word of warning, though: I don't use chan_agent, never have. All my 
queues are configured using dynamic members 
(AddQueueMember/RemoveQueueMember), so what I suggested above is based 
solely on the docs I've read.

If you want a SetGroup/CheckGroup based solution, email me off-list; I 
have a patch for app_queue that causes it to assign groups to channels 
it creates and to check group counts before calling agents. This works 
well for us, it allows us to very easily control when the app will send 
a call to an agent and when it will consider them "busy". I doubt this 
patch will ever go into CVS, though, unless I make it part of my new 
version of app_queue that'll be available in a few weeks.