[Asterisk-Users] agent with queues remain unavailable during transferred call

[Michael George]

On Mon, Jan 03, 2005 at 03:53:16PM +0100, Florian Overkamp wrote:
> Hi,
> 
> I'm seeing something I'd like suggestions on:
> 
> I have a queue with agents that log in using agentcallbacklogin. The
> extension that is logged in with is a Local channel. Now, if a call
> comes in to the queue and is handled by an agent (in our case using
> Cisco 7960 SIP phones) and transferred (attended) to another extension,
> the agent remains unavailable during the remains of the call. Using show
> agents gives this:
> 
> 103          (TIC 3) logged in on MGCP/aaln/1 at 00059002798e-1 talking to
> Zap/20-1 (musiconhold is 'default')
> 
> As you can see, the Agent is shown with the transferred call, and is
> unavailable for new calls. However, the phone _is_ on hook and free.
> 
> I am using a 1.0.2. version (bri-stuff rc2b)
> 
> Any suggestions are welcome.

How are you transferring the call?  With channel facilities (e.g. hook flash)
or with the * '#' transfer?

-- 
-M

There are 10 kinds of people in this world:
	Those who can count in binary and those who cannot.