[Asterisk-Users] agent with queues remain unavailable during transferred call

[Florian Overkamp]

Hi,

I'm seeing something I'd like suggestions on:

I have a queue with agents that log in using agentcallbacklogin. The
extension that is logged in with is a Local channel. Now, if a call
comes in to the queue and is handled by an agent (in our case using
Cisco 7960 SIP phones) and transferred (attended) to another extension,
the agent remains unavailable during the remains of the call. Using show
agents gives this:

103          (TIC 3) logged in on MGCP/aaln/1 at 00059002798e-1 talking to
Zap/20-1 (musiconhold is 'default')

As you can see, the Agent is shown with the transferred call, and is
unavailable for new calls. However, the phone _is_ on hook and free.

I am using a 1.0.2. version (bri-stuff rc2b)

Any suggestions are welcome.

Florian