[Asterisk-Users] How to monitor Agen Voice channal?

[David Masure]

Hi,

In your agents.conf file you just have to add the following entries :

recordagentcalls=yes
recordformat=gsm (or wav,...)
createlinks=yes
savecallsin=/var/spool/... (the directory you want ot use)

Best regards

David Masure


-----Message d'origine-----
De : Aram Ter-Martirosyan [mailto:aram at hi-teck.com]
Envoyé : jeudi 24 février 2005 22:50
À : 'Asterisk Developers Mailing List'; asterisk-users at lists.digium.com
Objet : [Asterisk-Users] How to monitor Agen Voice channal?



	Hello,
How can we monitor agents voice channels for training or quality control
purpose.  While agent is talking to a customer we need to be able to
monitor
voice channel (the actual voice conversation).  If possible we would
like to
do that without putting agents in conference rooms.  Is there any
possible
way to do that?  Has someone done this?  
In addition when we tried to put the agent in conference room - after
the
customer hangs up the agent session stays connected and there is no way
to
disconnect agent session but to restart Asterisk - is this a know
problem?
Is there a solution for this?
	But in any case if possible to monitor voice channel of the
agent
without placing them in conference room we will prefer to use that
option.

	Thank you in advance for help.

	Aram Ter-Martirosyan

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