[Asterisk-Users] Delay after entering digits with IVR
Richard J. Sears
rsears at americanIS.net
Thu Feb 24 19:04:30 MST 2005
Yes, I am trying to collect digits during the playback of a file. I have
tried both background and backgrounddetect with the same result.
Basically I have a menu - Press 1 if you know your parties extension,
press 2 for a directory.
In either case (background or backgrounddetect) when I hit 1 or 2 there
is a 5 to 8 second delay AFTER I hit the button before it goes to the
menu.
On Thu, 24 Feb 2005 19:39:35 -0500
"Race Vanderdecken" <asteriskusers at codetyrant.com> wrote:
> Hmmm,
>
> Are you trying to collect digits during a playback that is not set to
> listen for a digit?
>
> >From the coding side I know that depending on how the prompt is called
> you can enter a digit and "interrupt" the prompt. Otherwise the prompt
> will finish and then "see" the digits.
>
> What you want is BackgroundDetect(filename[|sil[|min|max]])
>
> http://www.voip-info.org/tiki-index.php?page=Asterisk+cmd+BackGroundDete
> ct
>
> This will see the digits, and stop if it is one you have set.
>
> Race "The Tyrant" Vandedecken
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Richard J.
> Sears
> Sent: Thursday, February 24, 2005 6:49 PM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Delay after entering digits with IVR
>
> I have a [start] context that all my inbound and '0' calls are routed
> into.
>
> Because of the way I want to set my system up, I want to prompt the user
> to enter a 1 if they know the extension, or a 2 for a directory and
> nothing else.
>
> It works, however there is a 5 to 10 second delay after enter the 1 or 2
> before the system responds.
>
> I have read over the wiki on how asterisk handles digit inputs, but
> cannot seem to isolate the problem. No other extension beginning with
> (or even including) a '1' or a '2'.
>
> Is this just how the system operates, or am I missing something..?
>
> Thanks !!
>
>
>
> Here is the [start] in my extensions.conf :
>
> [start]
> ; If someone dials the Operator, just start them here.
> exten => 0,1,Goto(s,1)
>
> exten => s,1,Wait,1 ; Wait a second, just for fun
> exten => s,2,Answer ; Answer the line
> exten => s,3,SetMusicOnHold,default
> exten => s,4,ResponseTimeout,5 ; Set Response Timeout
>
> ; Is is Morning, Afternoon or Evening ?
> ; Lets play a differnet greeting for each time period.
> exten => s,5,AGI(openclose.agi)
> exten => s,6,GotoIF($[${STATUS} = morning]?10)
> exten => s,7,GotoIF($[${STATUS} = afternoon]?12)
> exten => s,8,GotoIF($[${STATUS} = evening]?14)
> extex => s,9,Goto(s,6)
>
> ; The various Greetings based on Time of Day
> exten => s,10,Background(rjs-morning-welcome)
> exten => s,11,Goto(s,15)
> exten => s,12,Background(rjs-afternoon-welcome)
> exten => s,13,Goto(s,15)
> exten => s,14,Background(rjs-evening-welcome)
>
> ; The Voice Menu
> exten => s,15,Background(rjs-if-you-know-the-extension)
> exten => s,16,Wait,1
> exten => s,17,BackGround(to-dial-by-name-press) ; Play some
> instructions
> exten => s,18,BackGround(digits/2) ; Play some instructions
>
> ; A timeout and "invalid extension rule"
> ;
> exten => t,1,Goto(s,15) ; If they take too long, give
> up
> exten => i,1,Playback(invalid) ; "That's not valid, try again"
>
> ; If they know the extension, send them on.
> exten => 1,1,Goto(extension_is_known,s,1)
>
> ; Allow users the ability to get Directory listing (user must be in
> voicemail.conf)
> exten => 2,1,Directory,default|internal_extensions
>
>
>
>
>
> here is the output of my show dialplan start:
>
> pbx01*CLI> show dialplan start
> [ Context 'start' created by 'pbx_config' ]
> '0' => 1. Goto(s|1)
> [pbx_config]
> '1' => 1. Goto(extension_is_known|s|1)
> [pbx_config]
> '2' => 1. Directory(default|internal_extensions)
> [pbx_config]
> 'i' => 1. Playback(invalid)
> [pbx_config]
> 's' => 1. Wait(1)
> [pbx_config]
> 2. Answer()
> [pbx_config]
> 3. SetMusicOnHold(default)
> [pbx_config]
> 4. ResponseTimeout(5)
> [pbx_config]
> 5. AGI(openclose.agi)
> [pbx_config]
> 6. GotoIF($[${STATUS} = morning]?10)
> [pbx_config]
> 7. GotoIF($[${STATUS} = afternoon]?12)
> [pbx_config]
> 8. GotoIF($[${STATUS} = evening]?14)
> [pbx_config]
> 10. Background(rjs-morning-welcome)
> [pbx_config]
> 11. Goto(s|15)
> [pbx_config]
> 12. Background(rjs-afternoon-welcome)
> [pbx_config]
> 13. Goto(s|15)
> [pbx_config]
> 14. Background(rjs-evening-welcome)
> [pbx_config]
> 15. Background(rjs-if-you-know-the-extension)
> [pbx_config]
> 16. Wait(1)
> [pbx_config]
> 17. BackGround(to-dial-by-name-press)
> [pbx_config]
> 18. BackGround(digits/2)
> [pbx_config]
> 't' => 1. Goto(s|15)
> [pbx_config]
>
>
>
>
>
> ******************************************
> Richard J. Sears
> Vice President
> American Internet Services
> ----------------------------------------------------
> rsears at adnc.com
> http://www.adnc.com
> ----------------------------------------------------
> 858.576.4272 - Phone
> 858.427.2401 - Fax
> INOC-DBA - 6130
> ----------------------------------------------------
>
> I fly because it releases my mind
> from the tyranny of petty things . .
>
>
> "Work like you don't need the money, love like you've
> never been hurt and dance like you do when nobody's
> watching."
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-users
******************************************
Richard J. Sears
Vice President
American Internet Services
----------------------------------------------------
rsears at adnc.com
http://www.adnc.com
----------------------------------------------------
858.576.4272 - Phone
858.427.2401 - Fax
INOC-DBA - 6130
----------------------------------------------------
I fly because it releases my mind
from the tyranny of petty things . .
"Work like you don't need the money, love like you've
never been hurt and dance like you do when nobody's
watching."
More information about the asterisk-users
mailing list