[Asterisk-Users] Delay after entering digits with IVR

[Richard J. Sears]

I have a [start] context that all my inbound and '0' calls are routed
into.

Because of the way I want to set my system up, I want to prompt the user
to enter a 1 if they know the extension, or a 2 for a directory and
nothing else.

It works, however there is a 5 to 10 second delay after enter the 1 or 2
before the system responds.

I have read over the wiki on how asterisk handles digit inputs, but
cannot seem to isolate the problem. No other extension beginning with 
(or even including) a '1' or a '2'.

Is this just how the system operates, or am I missing something..?

Thanks !!



Here is the [start] in my extensions.conf :

[start]
; If someone dials the Operator, just start them here.
exten => 0,1,Goto(s,1)

exten => s,1,Wait,1                     ; Wait a second, just for fun
exten => s,2,Answer                     ; Answer the line
exten => s,3,SetMusicOnHold,default
exten => s,4,ResponseTimeout,5         ; Set Response Timeout

; Is is Morning, Afternoon or Evening ?
; Lets play a differnet greeting for each time period.
exten => s,5,AGI(openclose.agi)
exten => s,6,GotoIF($[${STATUS} = morning]?10)
exten => s,7,GotoIF($[${STATUS} = afternoon]?12)
exten => s,8,GotoIF($[${STATUS} = evening]?14)
extex => s,9,Goto(s,6)

; The various Greetings based on Time of Day
exten => s,10,Background(rjs-morning-welcome)
exten => s,11,Goto(s,15)
exten => s,12,Background(rjs-afternoon-welcome)
exten => s,13,Goto(s,15)
exten => s,14,Background(rjs-evening-welcome)

; The Voice Menu
exten => s,15,Background(rjs-if-you-know-the-extension)
exten => s,16,Wait,1
exten => s,17,BackGround(to-dial-by-name-press)  ; Play some instructions
exten => s,18,BackGround(digits/2)  ; Play some instructions

; A timeout and "invalid extension rule"
;
exten => t,1,Goto(s,15)                  ; If they take too long, give up
exten => i,1,Playback(invalid)          ; "That's not valid, try again"

; If they know the extension, send them on.
exten => 1,1,Goto(extension_is_known,s,1)

; Allow users the ability to get Directory listing (user must be in voicemail.conf)
exten => 2,1,Directory,default|internal_extensions





here is the output of my show dialplan start:

pbx01*CLI> show dialplan start
[ Context 'start' created by 'pbx_config' ]
  '0' =>            1. Goto(s|1)                                  [pbx_config]
  '1' =>            1. Goto(extension_is_known|s|1)               [pbx_config]
  '2' =>            1. Directory(default|internal_extensions)     [pbx_config]
  'i' =>            1. Playback(invalid)                          [pbx_config]
  's' =>            1. Wait(1)                                    [pbx_config]
                    2. Answer()                                   [pbx_config]
                    3. SetMusicOnHold(default)                    [pbx_config]
                    4. ResponseTimeout(5)                         [pbx_config]
                    5. AGI(openclose.agi)                         [pbx_config]
                    6. GotoIF($[${STATUS} = morning]?10)          [pbx_config]
                    7. GotoIF($[${STATUS} = afternoon]?12)        [pbx_config]
                    8. GotoIF($[${STATUS} = evening]?14)          [pbx_config]
                    10. Background(rjs-morning-welcome)           [pbx_config]
                    11. Goto(s|15)                                [pbx_config]
                    12. Background(rjs-afternoon-welcome)         [pbx_config]
                    13. Goto(s|15)                                [pbx_config]
                    14. Background(rjs-evening-welcome)           [pbx_config]
                    15. Background(rjs-if-you-know-the-extension) [pbx_config]
                    16. Wait(1)                                   [pbx_config]
                    17. BackGround(to-dial-by-name-press)         [pbx_config]
                    18. BackGround(digits/2)                      [pbx_config]
  't' =>            1. Goto(s|15)                                 [pbx_config]





******************************************
Richard J. Sears
Vice President         
American Internet Services                          
----------------------------------------------------
rsears at adnc.com
http://www.adnc.com
----------------------------------------------------
858.576.4272 - Phone
858.427.2401 - Fax
INOC-DBA - 6130
----------------------------------------------------

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