[Asterisk-Users] How to monitor Agen Voice channal?

[Aram Ter-Martirosyan]

	Hello,
How can we monitor agents voice channels for training or quality control
purpose.  While agent is talking to a customer we need to be able to monitor
voice channel (the actual voice conversation).  If possible we would like to
do that without putting agents in conference rooms.  Is there any possible
way to do that?  Has someone done this?  
In addition when we tried to put the agent in conference room - after the
customer hangs up the agent session stays connected and there is no way to
disconnect agent session but to restart Asterisk - is this a know problem?
Is there a solution for this?
	But in any case if possible to monitor voice channel of the agent
without placing them in conference room we will prefer to use that option.

	Thank you in advance for help.

	Aram Ter-Martirosyan