[Asterisk-Users] Monitor

[Anton Krall]

Guys.
 
How does monitor work? Ive enabled the feature to start monitoring when *!
is pressed but I see that my calls are left with some IN and OUT file... how
can I merge those into one? 
 
Also, when does asterisk records a call? I know I configured it to record
queue calls... but what else?
 
Ah! which brings me to another question, when using queues, agents signin
and they get MOH until a user calls but... on other call center apps, the
agents signin and can actually hangup the phone, which rings when a call
comes thru.... can asterisk behave in this manner or do the agents have to
be offhook for this?
 
Thx!
 
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Anton Krall