[Asterisk-Users] *** Important *** About the bug tracker

[Olle E. Johansson]

During the last week, we have had several support issues being reported 
as bugs on the bug tracker. Since we are going into a final development 
stage on version 1.1dev  (CVS HEAD) in order to complete the 1.2 release 
we are under pressure to fix bugs and handle a lot of reports in a short 
time frame.

Neither the bug tracker or the asterisk-dev mailing list is second-line 
support, they're for development of Asterisk - the leading open source PBX!

We will therefore be a bit tougher and close reports that we consider 
support matters directly. If you are a bit unsure, mail the mailing 
list, find us on the #asterisk-bugs channel on IRC (or #asterisk-dev) 
and ask before you report. You will quickly get an answer on whether you 
should report or not. There's a lot of people online most of the day and 
night to help you. We're a world-wide community :-)

If we close your report, and you think we're wrong, find us on #irc or 
mail the list and we will re-consider or re-open.

And please, don't take closure of your bug report personally. We are 
just moving forward a bit more quickly than before and want to be able 
to manage the bug tracker as a support system for the development group. 
We might take wrong decisions - then find us on the irc and we'll 
correct this. Our apologies if that happens.

Don't take this as a message to stop reporting bugs. If you find a bug 
in CVS head or the latest stable release (1.0.5) it's really important 
that we get your report and start fixing the bug.

Finally I wish you a nice weekend. If you have nothing else to do, 
please download and test patches on the bug tracker for us :-)
Or, if you haven't done it, install CVS head (v1.1dev) on a system and 
test it. It's a marvellous new version of Asterisk with a lot of new 
stuff in it, most notably the ARA - the Asterisk Realtime Architecture.

Best regards,
/Olle
...with the bug marshal hat on...