[Asterisk-Users] Calls directed via queue to unavailable device result in call acceptance

[Senyo Gualt-Williams]

When working with call queues, if an agent is logged in via
AgentCallbackLogin and the extension they are registered at becomes
"unavailable" (from a bad connection, or something of the like), calls
routed to that extension seemed to be accepted by it, so if the next action
for that extension is to go to voicemail, the caller in the queue is sent to
the extensions voicemail.  Even worse, if there are no additional actions
for the extension, the call is disconnected.  You gotta love the error
message asterisk spits out when that happens "app_queue.c:1170 try_calling:
Agent on Agent/7777 hungup on the customer.  They're going to be pissed.".  

 

So here is my question, is it possible to avoid this?  If not, is there a
command to direct a call back into the queue, preferably at the front of the
line?

 

Thanks,

 

~Senyo   

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