[Asterisk-Users] Uptime/reliability with SER, Asterisk

[Steve Blair]

Agents we don't.  There is an ongoing discussion about ACDs but since
we have several already in place our conversation is centered around the
next generation ACD.
 
Voicemail is either Asterisk, SEMS or Octel 350 (legacy) depending
upon which business unit we are offering service to and who they
interact with today. We are a distributed environment so each BU has
some flexibility in the way they get service.


Matthew Boehm wrote:

>What about call queues? Voicemail? Agents? Parking? etc.. How do you deal
>with those?
>
>-Matthew
>
>----- Original Message ----- 
>From: "Steve Blair" <blairs at isc.upenn.edu>
>To: "Asterisk Users Mailing List - Non-Commercial Discussion"
><asterisk-users at lists.digium.com>
>Sent: Tuesday, February 15, 2005 2:48 PM
>Subject: Re: [Asterisk-Users] Uptime/reliability with SER, Asterisk
>
>
>  
>
>>Matthew:
>>
>>  2 SER to 2 Asterisk (primary and secondary for each application) with
>>3 PSTN gateway. The boxes are in failover mode only. Each SER can fail
>>over to each PSTN gateway for outbound dialing, each gateway and phones
>>can failover to either SER box and either SER box can failover to either
>>Asterisk box. No load sharing.
>>
>>_Steve
>>
>>Matthew Boehm wrote:
>>
>>    
>>
>>>Steve,
>>>Do you have 1 SER to Many Asterisk? Or is it 1 to 1? If 1 to many, do
>>>      
>>>
>you
>  
>
>>>do agents and queues? If so, how do you handle that across multiple *
>>>      
>>>
>boxes?
>  
>
>>>THanks,
>>>Matthew
>>>
>>>----- Original Message ----- 
>>>From: "Steve Blair" <blairs at isc.upenn.edu>
>>>To: "Dana Olson" <rickaster at gmail.com>; "Asterisk Users Mailing List -
>>>Non-Commercial Discussion" <asterisk-users at lists.digium.com>
>>>Sent: Monday, February 14, 2005 12:27 PM
>>>Subject: Re: [Asterisk-Users] Uptime/reliability with SER, Asterisk
>>>
>>>
>>>
>>>
>>>      
>>>
>>>>Our SER/Asterisk implementation is extremely stable if you define
>>>>stable as the ability to deliver a set of features without either
>>>>application
>>>>crashing. We are a production environment with 75 users total. Asterisk
>>>>        
>>>>
>is
>  
>
>>>>only used for voicemail. The only issue we have is that the audio
>>>>(greeting or message) being play from Asterisk sometimes has a
>>>>robotic or "stuttering" quality to it. I suspect this is latency in the
>>>>data network but I have yet to figure it out.
>>>>
>>>>-Steve
>>>>
>>>>Dana Olson wrote:
>>>>
>>>>
>>>>
>>>>        
>>>>
>>>>>Could anyone shed any light on how SER and/or Asterisk (stable branch)
>>>>>has held up for them in that last while?
>>>>>
>>>>>Are you using SER and/or * in a production environment? Do you ever
>>>>>restart the software or reboot the system? How many users are
>>>>>utilizing the system? How many calls per day/concurrently?
>>>>>
>>>>>I read some uptimes and such on the mailing list from long ago, so I
>>>>>was wondering what some more recent results were like. I'm running
>>>>>Asterisk at home, but only since recently so my experience won't be a
>>>>>good representation of the reliability and stability.
>>>>>
>>>>>Thanks in advance.
>>>>>_______________________________________________
>>>>>Asterisk-Users mailing list
>>>>>Asterisk-Users at lists.digium.com
>>>>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>>>>To UNSUBSCRIBE or update options visit:
>>>>> http://lists.digium.com/mailman/listinfo/asterisk-users
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>          
>>>>>
>>>>-- 
>>>>
>>>>ISC Network Engineering
>>>>The University of Pennsylvania
>>>>3401 Walnut Street, Suite 221A
>>>>Philadelphia, PA 19104
>>>>
>>>>
>>>>voice: 215-573-8396
>>>>
>>>>      215-746-8001
>>>>
>>>>fax: 215-898-9348
>>>>
>>>>sip:blairs at upenn.edu
>>>>
>>>>_______________________________________________
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>>>>
>>>>        
>>>>
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>>>      
>>>
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>
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