[Asterisk-Users] Speech Recognition

[Jens Vagelpohl]

On Feb 12, 2005, at 17:58, Roy Sigurd Karlsbakk wrote:

>> Does anyone know of a speech recognition module (like say yes or no, 
>> or numbers) I guess due to the complexity of speech recognition it 
>> might just be found in commercial applications or am I wrong like 
>> always?
>
> What's wrong with the old and non-fancy IVR?
> Voice recognition menus only piss people off.
> If you're setting up a call center where you want as many as possible 
> of the customers to ABANDON their calls, go on...

How true that is...  faced with customer-unfriendly service like that 
(especially when they don't offer a choice to get a human at all) I 
start hitting keys like 0 or # or * until something happens...

jens