[Asterisk-Users] Round Robin Strategy doesn't seem to work

[Steve Rawlings]

----- Original Message ----- 
From: "Todd Gunsolley" <todd.gunsolley at spry.com>
To: <asterisk-users at lists.digium.com>
Sent: Thursday, February 10, 2005 9:31 PM
Subject: [Asterisk-Users] Round Robin Strategy doesn't seem to work


> Hi,
>
> I have configured a call queue as follows:
> [sales]
> music = default
> strategy = roundrobin
> timeout = 20
> retry = 5
> reportholdtime = yes
> announce = queue-sales
> member => Agent/9021
> member => Agent/5901
> member => Agent/9020
> member => Agent/1114
>
> Now, I would expect all calls to this queue to be delivered first to 9021,
> then to 5901, then to 9020, then to 1114 (all agents are logged in and
> available).  However, what actually happens is that the first call to the
> queue is delivered first to 9021 (and on through the queue order from
> there), but then the next call is delivered first to 5901 (and on through
> the queue order from there).  The third call to the queue is delivered 
> first
> to 9020, the fourth call to 1114.
>
> What I want is for all calls to the queue to be delivered to available
> agents in the order that they are listed in the member configuration each
> and every time.  Am I missing the point here?  Has anyone else run into 
> this
> problem?
>
> Thanks for any insight.
>
> Regards,
> Todd
>
Excuse my Asterisk ignorance but in telephony terms your queue (or hunt 
group) is doing what would be expected from a round-robin group, to do what 
you want would be referred to as a linear group, maybe some * expert can 
confirm.

Steve