[Asterisk-Users] Round Robin Strategy doesn't seem to work

[Senyo Gualt-Williams]

You could use penalties to enforce the order like so:
member => Agent/9021
member => Agent/5901,1	; the number after the comma is a penalty
member => Agent/9020,2  ; those with the highest penalty should
member => Agent/1114,3  ; receive calls last

Hope this helps,
~Senyo

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Todd Gunsolley
Sent: Thursday, February 10, 2005 1:32 PM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Round Robin Strategy doesn't seem to work

Hi,

I have configured a call queue as follows:
[sales]
music = default
strategy = roundrobin
timeout = 20
retry = 5
reportholdtime = yes
announce = queue-sales
member => Agent/9021
member => Agent/5901
member => Agent/9020
member => Agent/1114

Now, I would expect all calls to this queue to be delivered first to 9021,
then to 5901, then to 9020, then to 1114 (all agents are logged in and
available).  However, what actually happens is that the first call to the
queue is delivered first to 9021 (and on through the queue order from
there), but then the next call is delivered first to 5901 (and on through
the queue order from there).  The third call to the queue is delivered first
to 9020, the fourth call to 1114.

What I want is for all calls to the queue to be delivered to available
agents in the order that they are listed in the member configuration each
and every time.  Am I missing the point here?  Has anyone else run into this
problem?

Thanks for any insight.

Regards,
Todd

Todd Gunsolley
Spry Hosting
todd.gunsolley at spry.com

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