[Asterisk-Users] howto answer a call in a queue

Edgar de Leon edeleon at hispafuentes.com
Fri Feb 4 03:47:54 MST 2005 

My implementation accepts fw calls, i use the # key to transfer the calls
and works very well, im using zultys softphone, im very happy with that
phone, thanx for all your help

Edgar

> Here you find a complete working pbxconfig for asterisk.
> http://www.gwsnettech.de/work/astconfig.txt
>
> This config is our production config and works quite well.
> Perhaps there are some curious constructions in there, but they work for
> us
> ;-)
> With the queue functions we have "only" these problems:
> joinempty=no ; does not work
> leavewhenempty = yes ; does not work
> Incoming calls to the queue cannot be transfered with # transfer, even
> though the queue command has the "tT" options...
>
> Hope this helps
>
> Guido
>
>
>
>> -----Ursprüngliche Nachricht-----
>> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> Gesendet: Donnerstag, 3. Februar 2005 15:34
>> An: Asterisk Users Mailing List - Non-Commercial Discussion
>> Betreff: RE: [Asterisk-Users] howto answer a call in a queue
>>
>> On the CLI everything seems to be ok, the call enters the queue plays
>> the
>> message, on the CLI, appear as a call entering the queue and then show a
>> message saying wich agent is assigned to it! can you send me your
>> config,
>> maybe there is something im doing wrong,
>>
>> thnx for all your help!!
>>
>> Edgar
>>
>> >> I tried everything you said, but its the same thing, when a call
>> enters
>> >> plays the sound and then is directly connected to one operator, on
>> the
>> >> operator phone only a beep i heard, what other thing can i try??
>> > What's happening on the cli?
>> > You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you
>> > should
>> > see, what's going on.
>> > What kind of phone do you use, perhaps you could use a softclient.
> SJPhone
>> > runs very stable for me.
>> > Once more, do it as easy as possible, save your /etc/asterisk/*.* and
> use
>> > only files, you really need.
>> >
>> > Guido
>> >
>> >
>> >
>> >
>> >>
>> >> TIA
>> >>
>> >> Edgar
>> >>
>> >> > My suggestions:
>> >> > Try first the easy (working) configuration then your best solution
>> >> step
>> > by
>> >> > step.
>> >> >
>> >> > comment out leavewhenempty=yes ;it did not work in my system...
>> >> > strategy = ringall ; seems to work
>> >> > don't use groups in the first step
>> >> >
>> >> > ;Play an announcement as the first priority
>> >> > exten => 76522,1,Playback(some_announce) ;even when using an empty
>> >> file
>> >> > exten => 76522,2,Queue(esculapio|tT|||300)
>> >> > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if
>> >> nobody
>> >> > answers the call
>> >> > exten => 76522,4,Hangup
>> >> >
>> >> > I had similiar problem in working with queues.
>> >> >
>> >> > Hope this helps a bit more...
>> >> >
>> >> > Guido Hecken
>> >> >
>> >> > -----Ursprüngliche Nachricht-----
>> >> > Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> >> > Gesendet: Donnerstag, 3. Februar 2005 09:08
>> >> > An: Asterisk Users Mailing List - Non-Commercial Discussion
>> >> > Betreff: RE: [Asterisk-Users] howto answer a call in a queue
>> >> >
>> >> > Thanks for your help, here are my config for the queue,
>> >> >
>> >> > agents.conf
>> >> >
>> >> >
>> >> > [agents]
>> >> > musiconhold => random
>> >> > autologoff=15
>> >> > wrapuptime=5000
>> >> > ackcall=yes
>> >> > group=1
>> >> > agent => 1001,3101,Edgar de Leon
>> >> > agent => 1002,1111,Jorge Cabrera
>> >> > agent => 1003,1111,Nati del Pozo
>> >> > agent => 1004,1111,Emilio Perez
>> >> > agent => 1005,1111,Diego Torres
>> >> > agent => 1006,1111,Antonio Lopez
>> >> > agent => 1007,1111,Luis Carlos
>> >> > agent => 1008,1111,Luis Bonifacio
>> >> > agent => 1009,1111,Javier Gonzalez
>> >> >
>> >> > queues.conf
>> >> > [esculapio]
>> >> > leavewhenempty = yes
>> >> > music = random
>> >> > strategy = fewestcalls
>> >> > member => Agent/@1
>> >> >
>> >> > extensions.conf
>> >> >
>> >> > [ext-acd]
>> >> > exten => 90,1,Answer
>> >> > exten => 90,2,SetMusicOnHold(none)
>> >> > exten => 90,3,Wait,1
>> >> > exten => 90,4,AgentLogin
>> >> >
>> >> > ;Queue configuration
>> >> > exten => 76522,1,Answer
>> >> > exten => 76522,2,Wait,1
>> >> > exten => 76522,3,Queue(esculapio|tT|||300)
>> >> > exten => 76522,5,Hangup
>> >> >
>> >> > is my configuration correct?? im using the
>> >> >
>> >> > leavewhenempty = yes
>> >> >
>> >> > option, but when there are no agents the call still enters the
>> queue,
>> >> > thanks for your help
>> >> >
>> >> > TIA
>> >> >
>> >> > Edgar
>> >> >
>> >> >> Sometime ago, I wrote an example of a functional queue scenario.
>> >> >> Perhaps you give it a try.
>> >> >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue
>> >> >>
>> >> >> Btw, how is the queue command invoked in your extensions.conf?
>> >> >> Post your relevant sections of queues.conf, agents.conf and
>> >> >> extensions.conf.
>> >> >>
>> >> >> Guido Hecken
>> >> >>
>> >> >> -----Ursprüngliche Nachricht-----
>> >> >> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> >> >> Gesendet: Mittwoch, 2. Februar 2005 18:23
>> >> >> An: Asterisk Users Mailing List - Non-Commercial Discussion
>> >> >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue
>> >> >>
>> >> >> Thanks for your answer, i got ackcall=yes but the call when enters
>> >> only
>> >> >> ring once in the agent phone and connect directly,
>> >> >>
>> >> >> agents.conf
>> >> >>
>> >> >> [agents]
>> >> >>
>> >> >>
>> >> >> autologoff=15
>> >> >> wrapuptime=5000
>> >> >> ackcall=yes
>> >> >>
>> >> >> group=1
>> >> >> agent => 1001,3101,Edgar de Leon
>> >> >> agent => 1002,1111,Jorge Cabrera
>> >> >> agent => 1003,1111,Nati del Pozo
>> >> >> agent => 1004,1111,Emilio Perez
>> >> >> agent => 1005,1111,Diego Torres
>> >> >> agent => 1006,1111,Antonio Lopez
>> >> >> agent => 1007,1111,Luis Carlos
>> >> >> agent => 1008,1111,Luis Bonifacio
>> >> >> agent => 1009,1111,Javier Gonzalez
>> >> >>
>> >> >>
>> >> >> what do you think am i doing wrong??
>> >> >>
>> >> >> TIA
>> >> >>
>> >> >> Edgar
>> >> >>> I think, ackcall=yes should do the job.
>> >> >>>
>> >> >>> Guido Hecken
>> >> >>>
>> >> >>> -----Ursprüngliche Nachricht-----
>> >> >>> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> >> >>> Gesendet: Mittwoch, 2. Februar 2005 15:56
>> >> >>> An: asterisk-users at lists.digium.com
>> >> >>> Betreff: [Asterisk-Users] howto answer a call in a queue
>> >> >>>
>> >> >>> hello i need to know how to enable the feature in the agents.conf
> to
>> >> >>> make
>> >> >>> the users got to press # to answer the call when is in the queue
> and
>> >> >>> the
>> >> >>> agent is logged in.
>> >> >>>
>> >> >>> at this time the call enters the queue and the agents who is
>> logged
>> >> in
>> >> >>> only beeps once and then the call enters automatically.
>> >> >>>
>> >> >>> can anybody help me??
>> >> >>>
>> >> >>> TIA
>> >> >>>
>> >> >>> Edgar
>> >> >>> _______________________________________________
>> >> >>> Asterisk-Users mailing list
>> >> >>> Asterisk-Users at lists.digium.com
>> >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >>> To UNSUBSCRIBE or update options visit:
>> >> >>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >>> _______________________________________________
>> >> >>> Asterisk-Users mailing list
>> >> >>> Asterisk-Users at lists.digium.com
>> >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >>> To UNSUBSCRIBE or update options visit:
>> >> >>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >>>
>> >> >>
>> >> >> _______________________________________________
>> >> >> Asterisk-Users mailing list
>> >> >> Asterisk-Users at lists.digium.com
>> >> >> http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >> To UNSUBSCRIBE or update options visit:
>> >> >>    http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >> _______________________________________________
>> >> >> Asterisk-Users mailing list
>> >> >> Asterisk-Users at lists.digium.com
>> >> >> http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >> To UNSUBSCRIBE or update options visit:
>> >> >>    http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >>
>> >> >
>> >> > _______________________________________________
>> >> > Asterisk-Users mailing list
>> >> > Asterisk-Users at lists.digium.com
>> >> > http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> > To UNSUBSCRIBE or update options visit:
>> >> >    http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> > _______________________________________________
>> >> > Asterisk-Users mailing list
>> >> > Asterisk-Users at lists.digium.com
>> >> > http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> > To UNSUBSCRIBE or update options visit:
>> >> >    http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> >
>> >>
>> >> _______________________________________________
>> >> Asterisk-Users mailing list
>> >> Asterisk-Users at lists.digium.com
>> >> http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> To UNSUBSCRIBE or update options visit:
>> >>    http://lists.digium.com/mailman/listinfo/asterisk-users
>> > _______________________________________________
>> > Asterisk-Users mailing list
>> > Asterisk-Users at lists.digium.com
>> > http://lists.digium.com/mailman/listinfo/asterisk-users
>> > To UNSUBSCRIBE or update options visit:
>> >    http://lists.digium.com/mailman/listinfo/asterisk-users
>> >
>>
>> _______________________________________________
>> Asterisk-Users mailing list
>> Asterisk-Users at lists.digium.com
>> http://lists.digium.com/mailman/listinfo/asterisk-users
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>

More information about the asterisk-users mailing list