[Asterisk-Users] howto answer a call in a queue

Thu Feb 3 06:16:53 MST 2005

I tried everything you said, but its the same thing, when a call enters
plays the sound and then is directly connected to one operator, on the
operator phone only a beep i heard, what other thing can i try??

TIA

Edgar

> My suggestions:
> Try first the easy (working) configuration then your best solution step by
> step.
>
> comment out leavewhenempty=yes ;it did not work in my system...
> strategy = ringall ; seems to work
> don't use groups in the first step
>
> ;Play an announcement as the first priority
> exten => 76522,1,Playback(some_announce) ;even when using an empty file
> exten => 76522,2,Queue(esculapio|tT|||300)
> exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if nobody
> answers the call
> exten => 76522,4,Hangup
>
> I had similiar problem in working with queues.
>
> Hope this helps a bit more...
>
> Guido Hecken
>
> -----Ursprüngliche Nachricht-----
> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
> Gesendet: Donnerstag, 3. Februar 2005 09:08
> An: Asterisk Users Mailing List - Non-Commercial Discussion
> Betreff: RE: [Asterisk-Users] howto answer a call in a queue
>
> Thanks for your help, here are my config for the queue,
>
> agents.conf
>
>
> [agents]
> musiconhold => random
> autologoff=15
> wrapuptime=5000
> ackcall=yes
> group=1
> agent => 1001,3101,Edgar de Leon
> agent => 1002,1111,Jorge Cabrera
> agent => 1003,1111,Nati del Pozo
> agent => 1004,1111,Emilio Perez
> agent => 1005,1111,Diego Torres
> agent => 1006,1111,Antonio Lopez
> agent => 1007,1111,Luis Carlos
> agent => 1008,1111,Luis Bonifacio
> agent => 1009,1111,Javier Gonzalez
>
> queues.conf
> [esculapio]
> leavewhenempty = yes
> music = random
> strategy = fewestcalls
> member => Agent/@1
>
> extensions.conf
>
> [ext-acd]
> exten => 90,1,Answer
> exten => 90,2,SetMusicOnHold(none)
> exten => 90,3,Wait,1
> exten => 90,4,AgentLogin
>
> ;Queue configuration
> exten => 76522,1,Answer
> exten => 76522,2,Wait,1
> exten => 76522,3,Queue(esculapio|tT|||300)
> exten => 76522,5,Hangup
>
> is my configuration correct?? im using the
>
> leavewhenempty = yes
>
> option, but when there are no agents the call still enters the queue,
> thanks for your help
>
> TIA
>
> Edgar
>
>> Sometime ago, I wrote an example of a functional queue scenario.
>> Perhaps you give it a try.
>> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue
>>
>> Btw, how is the queue command invoked in your extensions.conf?
>> Post your relevant sections of queues.conf, agents.conf and
>> extensions.conf.
>>
>> Guido Hecken
>>
>> -----Ursprüngliche Nachricht-----
>> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> Gesendet: Mittwoch, 2. Februar 2005 18:23
>> An: Asterisk Users Mailing List - Non-Commercial Discussion
>> Betreff: RE: [Asterisk-Users] howto answer a call in a queue
>>
>> Thanks for your answer, i got ackcall=yes but the call when enters only
>> ring once in the agent phone and connect directly,
>>
>> agents.conf
>>
>> [agents]
>>
>>
>> autologoff=15
>> wrapuptime=5000
>> ackcall=yes
>>
>> group=1
>> agent => 1001,3101,Edgar de Leon
>> agent => 1002,1111,Jorge Cabrera
>> agent => 1003,1111,Nati del Pozo
>> agent => 1004,1111,Emilio Perez
>> agent => 1005,1111,Diego Torres
>> agent => 1006,1111,Antonio Lopez
>> agent => 1007,1111,Luis Carlos
>> agent => 1008,1111,Luis Bonifacio
>> agent => 1009,1111,Javier Gonzalez
>>
>>
>> what do you think am i doing wrong??
>>
>> TIA
>>
>> Edgar
>>> I think, ackcall=yes should do the job.
>>>
>>> Guido Hecken
>>>
>>> -----Ursprüngliche Nachricht-----
>>> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>>> Gesendet: Mittwoch, 2. Februar 2005 15:56
>>> An: asterisk-users at lists.digium.com
>>> Betreff: [Asterisk-Users] howto answer a call in a queue
>>>
>>> hello i need to know how to enable the feature in the agents.conf to
>>> make
>>> the users got to press # to answer the call when is in the queue and
>>> the
>>> agent is logged in.
>>>
>>> at this time the call enters the queue and the agents who is logged in
>>> only beeps once and then the call enters automatically.
>>>
>>> can anybody help me??
>>>
>>> TIA
>>>
>>> Edgar
>>> _______________________________________________
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>>
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>
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