[Asterisk-Users] howto answer a call in a queue

[Hecken, Guido]

My suggestions:
Try first the easy (working) configuration then your best solution step by
step.

comment out leavewhenempty=yes ;it did not work in my system...
strategy = ringall ; seems to work
don't use groups in the first step

;Play an announcement as the first priority 
exten => 76522,1,Playback(some_announce) ;even when using an empty file
exten => 76522,2,Queue(esculapio|tT|||300)
exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if nobody
answers the call
exten => 76522,4,Hangup

I had similiar problem in working with queues.

Hope this helps a bit more...

Guido Hecken

-----Ursprüngliche Nachricht-----
Von: Edgar de Leon [mailto:edeleon at hispafuentes.com] 
Gesendet: Donnerstag, 3. Februar 2005 09:08
An: Asterisk Users Mailing List - Non-Commercial Discussion
Betreff: RE: [Asterisk-Users] howto answer a call in a queue

Thanks for your help, here are my config for the queue,

agents.conf


[agents]
musiconhold => random
autologoff=15
wrapuptime=5000
ackcall=yes
group=1
agent => 1001,3101,Edgar de Leon
agent => 1002,1111,Jorge Cabrera
agent => 1003,1111,Nati del Pozo
agent => 1004,1111,Emilio Perez
agent => 1005,1111,Diego Torres
agent => 1006,1111,Antonio Lopez
agent => 1007,1111,Luis Carlos
agent => 1008,1111,Luis Bonifacio
agent => 1009,1111,Javier Gonzalez

queues.conf
[esculapio]
leavewhenempty = yes
music = random
strategy = fewestcalls
member => Agent/@1

extensions.conf

[ext-acd]
exten => 90,1,Answer
exten => 90,2,SetMusicOnHold(none)
exten => 90,3,Wait,1
exten => 90,4,AgentLogin

;Queue configuration
exten => 76522,1,Answer
exten => 76522,2,Wait,1
exten => 76522,3,Queue(esculapio|tT|||300)
exten => 76522,5,Hangup

is my configuration correct?? im using the

leavewhenempty = yes

option, but when there are no agents the call still enters the queue,
thanks for your help

TIA

Edgar

> Sometime ago, I wrote an example of a functional queue scenario.
> Perhaps you give it a try.
> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue
>
> Btw, how is the queue command invoked in your extensions.conf?
> Post your relevant sections of queues.conf, agents.conf and
> extensions.conf.
>
> Guido Hecken
>
> -----Ursprüngliche Nachricht-----
> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
> Gesendet: Mittwoch, 2. Februar 2005 18:23
> An: Asterisk Users Mailing List - Non-Commercial Discussion
> Betreff: RE: [Asterisk-Users] howto answer a call in a queue
>
> Thanks for your answer, i got ackcall=yes but the call when enters only
> ring once in the agent phone and connect directly,
>
> agents.conf
>
> [agents]
>
>
> autologoff=15
> wrapuptime=5000
> ackcall=yes
>
> group=1
> agent => 1001,3101,Edgar de Leon
> agent => 1002,1111,Jorge Cabrera
> agent => 1003,1111,Nati del Pozo
> agent => 1004,1111,Emilio Perez
> agent => 1005,1111,Diego Torres
> agent => 1006,1111,Antonio Lopez
> agent => 1007,1111,Luis Carlos
> agent => 1008,1111,Luis Bonifacio
> agent => 1009,1111,Javier Gonzalez
>
>
> what do you think am i doing wrong??
>
> TIA
>
> Edgar
>> I think, ackcall=yes should do the job.
>>
>> Guido Hecken
>>
>> -----Ursprüngliche Nachricht-----
>> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> Gesendet: Mittwoch, 2. Februar 2005 15:56
>> An: asterisk-users at lists.digium.com
>> Betreff: [Asterisk-Users] howto answer a call in a queue
>>
>> hello i need to know how to enable the feature in the agents.conf to
>> make
>> the users got to press # to answer the call when is in the queue and the
>> agent is logged in.
>>
>> at this time the call enters the queue and the agents who is logged in
>> only beeps once and then the call enters automatically.
>>
>> can anybody help me??
>>
>> TIA
>>
>> Edgar
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>
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