[Asterisk-Users] Can we dial agents from extensions.conf

[vivek at staff.ownmail.com]

Hello Mr. Lopez,
   I am using 5 Welltech fxs boxes which are configured on SIP. These are connected in lan with my asterisk server. I have configured these boxes with sip as follows:=

[62]
type=friend
username=62
secret=1234
context=inoffice
host=dynamic
dtmfmode=info
canreinvite=no
callgroup=1
pickupgroup=1

All others are configured in a similar fashion. 
I am able to dial to a particular SIP phone using 
exten => 30,1,Dial(SIP/62)   ;  62 is the username above.

The extensions.conf registers users as follows:-

exten => 111,1,AgentCallBackLogin
The person goes on any telephone instrument connected to one of these boxes and dials 111. He then enters the digits as:-
User=12
Password=12
Extension=12

And the agent logs in on a SIP phone. The basic idea is that I want everyone to have an extension 
and to sit wherever they like. Irrespective of their location, they can be reached by their extension. Also, I want a call centre type calling system and thats why I am using agents.

In extensions.conf, the extension 12 was tried as follows:-
exten => 12,1,Dial(Agent/12)
and then I got the error message I posted.

In agents.conf, I have configured the agent 12 as follows:-
agent => 12,12,vivek

I am not able to figure out why would not it dial agent 12.


With warm regards.

Vivek J. Joshi.

vivek at staff.ownmail.com
Trikon electronics Pvt. Ltd.

--Optimism is a mania for saying things are well when one is in hell.



Alexander Lopez wrote:
>  Can you tell me how agent 12 is logging in, Zap, Iax, SIP???
> 
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com 
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> > vivek at staff.ownmail.com
> > Sent: Friday, December 30, 2005 9:35 AM
> > To: asterisk-users at lists.digium.com
> > Subject: RE: [Asterisk-Users] Can we dial agents from extensions.conf 
> > 
> > Thanks a lot Mr. Alexander Lopez for your prompt attension.
> > I tried the same thing but it wouldnot happen. I use it as:-
> > 
> > exten => 12,1,Dial(Agent/12)
> > exten => 12,2,Hangup
> > 
> > where agent 12 is configured as :-
> > 
> > agent => 12,12, vivek
> > 
> > After the agent is logged in on extension no>12 as follows 
> > Callback Agent '12' logged in on 12
> > 
> > I try to dial 12 from another sip phone and get this:-
> > -- Executing Dial("SIP/62-c24e", "Agent/12") in new stack
> >     -- outgoing agentcall, to agent '12', on 'Local/12 at default-ef51,1'
> >     -- Called 12
> >     -- Executing Dial("Local/12 at default-ef51,2", "Agent/12") 
> > in new stack Dec 30 14:26:54 NOTICE[13289]: app_dial.c:1011 
> > dial_exec_full: Unable to create channel of type 'Agent' 
> > (cause 17 - User busy)
> >   == Everyone is busy/congested at this time (1:1/0/0)
> >     -- Executing Hangup("Local/12 at default-ef51,2", "") in new stack
> >   == Spawn extension (default, 12, 2) exited non-zero on 
> > 'Local/12 at default-ef51,2'
> >     -- Executing Hangup("Local/12 at default-ef51,2", "") in new stack
> >   == Spawn extension (default, h, 1) exited non-zero on 
> > 'Local/12 at default-ef51,2'
> >   == No one is available to answer at this time (1:0/0/0)
> >     -- Executing Hangup("SIP/62-c24e", "") in new stack
> >   == Spawn extension (inoffice, 12, 2) exited non-zero on 
> > 'SIP/62-c24e'
> >     -- Executing Hangup("SIP/62-c24e", "") in new stack
> >   == Spawn extension (inoffice, h, 1) exited non-zero on 'SIP/62-c24e'
> > 
> > 
> > I am unable to figure out why it is happening like this. They 
> > are all in the same context. Also, the agent is not busy. 
> > Also, I wonder why it says "Unable to creat0e chanel of type 
> > 'Agent' cause user busy".
> > Do you have any idea why is it happening so?
> > I tried to tweak in but was not successful. 
> > 
> > 
> > With warm regards.
> > 
> > Vivek J. Joshi.
> > 
> > vivek at staff.ownmail.com
> > Trikon electronics Pvt. Ltd.
> > 
> > --Optimism is a mania for saying things are well when one is in hell.
> > 
> > 
> > 
> > Alexander Lopez wrote:
> > > There are options for queues.conf to not allow callers to 
> > join a queue 
> > > if no members are logged in, also you can 'call an agent' with the 
> > > agent channel, (IE agent/100)
> > > 
> > > > -----Original Message-----
> > > > From: asterisk-users-bounces at lists.digium.com
> > > > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> > > > vivek at staff.ownmail.com
> > > > Sent: Friday, December 30, 2005 7:17 AM
> > > > To: asterisk-users at lists.digium.com
> > > > Subject: [Asterisk-Users] Can we dial agents from extensions.conf
> > > > 
> > > > Hello friends,
> > > >    I wanted to ask if we can dial agents like the way we dial 
> > > > extensions. I wanted to try this because the  users can login and 
> > > > others can dial them. If a person has not logged in, he isnt 
> > > > avalaible. I dont want to put people in a queue. Has anyone tried 
> > > > this before? I was trying to do it but was unsuccessful.
> > > > 
> > > > Please tell me if there is a tweak or a workaround for this. 
> > > > 
> > > > 
> > > > With warm regards.
> > > > 
> > > > Vivek J. Joshi.
> > > > 
> > > > vivek at staff.ownmail.com
> > > > Trikon electronics Pvt. Ltd.
> > > > 
> > > > --Optimism is a mania for saying things are well when one 
> > is in hell.
> > > > 
> > > > `
> > > > 
> > 
> >