[Asterisk-Users] Queue features

[Giovanni Miano]

You can check status of Peer with Asterisk Management Interface (AMI)
www.voip-info.org/wiki-Asterisk+*manager*+API

Cheers,
Giovanni Miano

2005/12/30, Dov Bigio <dovb at terra.com.br>:
>
> Hi,
>
> I am using the Queue application for 5 queues I have in my Call Center,
> and will by the end of January, implement it for the rest of the company
> (another 10 queues).
>
> One of the main problems I face and my call center managers are worried
> about is the fact that when an agent uses the DND button of the Softphone,
> call center managers have no way of monitoring this.
>
> Is there a way to track this?
>
> Thank you
> Dov
>
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--
Giovanni Miano
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