[Asterisk-Users] Queue features

[Dov Bigio]

Hi,

I am using the Queue application for 5 queues I have in my Call Center, and will by the end of January, implement it for the rest of the company (another 10 queues).

One of the main problems I face and my call center managers are worried about is the fact that when an agent uses the DND button of the Softphone, call center managers have no way of monitoring this.

Is there a way to track this?

Thank you
Dov
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