[Asterisk-Users] Polycom Asterisk 1.2.1 and Sipura SPA3000 strange problem

[C F]

For somereason I think it's the polycom, which means I need logging
for the Polycom and not the spa.

On 12/28/05, Rich Adamson <radamson at routers.com> wrote:
> > I have the follwoing setup:
> > Asterisk  SVN-tag-1.2.1-r7367
> > 6 Polycom 500 Sip version 1.5.x
> > 4 Sipura SPA3000 (not sure what build) (FXO port)
> > All on flat single network, no NAT, and no gateways to reach each other.
> > Sometimes (happens around 3 times a day, but sometimes far more
> > often), while on the phone to an outside caller (on the PSTN using the
> > FXO on the spa3k), the call dissconects from the polycom and goes thru
> > the incoming extension for the sipura. In other words, astrisk at
> > least as far as I can see from what gets executed in the DP (and maybe
> > spa3k) sees this as if the follwoing has happened: 1. The polycom user
> > hungup, 2. A new call came in on the spa3k.
> > The follwoing is part of the log that I think might help:
> > Dec 28 01:28:24 DEBUG[3368] channel.c: Didn't get a frame from
> > channel: SIP/201-8ba1
> > Dec 28 01:28:24 DEBUG[3368] channel.c: Bridge stops bridging channels
> > SIP/201-8ba1 and SIP/804-fd83
> >
> > SIP/201 is the Polycom, while SIP/804 is the spa3k.
> >
> > If I'm losing a frame, is there a way to configure asterisk not to
> > drop the channel? Or is this something the Polycom/Sipura are doing?
> >
> > FYI, asterisk is running on a VIA/MPIA platform.
>
> Pure guess is that something happened (unknown what) and the error messages
> posted above are the result of that, and not the root cause. Finding the
> root cause may require you to implement the "syslog server" and "debug
> server" options in the spa3k, and compare those log entries to what *
> records for log messages during a failure.
>
> Implementing the log functions on the spa3k "does" require a reboot. Their
> log messages are rather cryptic, but looking at keywords and timestamps
> might identify which box(es) are involved with the dropped calls.
>
>
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