[Asterisk-Users] recording queue calls

[Dov Bigio]

It helped, a lot!

Thank you
Dov
----- Original Message ----- 
From: "Faris Raouf" <asterisk at raouf.net>
To: "Dov Bigio" <dovb at terra.com.br>; "Asterisk Users Mailing List -
Non-CommercialDiscussion" <asterisk-users at lists.digium.com>
Sent: Saturday, December 24, 2005 4:17 PM
Subject: Re: [Asterisk-Users] recording queue calls


> Dov Bigio wrote:
> > Hi,
> >
> > When I set "monitor-format=wav49" on file queues.conf for a queue,
> > Asterisk records calls at /var/spool/asterisk/monitor. But the file
> > names it users are the call-ids of the calls.
> >
> > Is there a way to change that, and use information such as date, time,
> > agent and queue to "build" the filename?
> > It would make the localization of such files much more easy.
> >
> > Other useful that I miss is the capability to to allow the files to be
> > stored in different directories, such as
> > /var/spool/asterisk/monitor/queue1, /var/spool/asterisk/monitor/queue2,
> > and so on, based on the queuename. Is this possible by any means?
> >
>
>
> Hi,
>
>
> Yes. All you need to do is use the following in your extension.conf at
> the point before you call the queue
>
> SetVar(MONITOR_FILENAME=foo)
>
> or, if you are using 1.2.x
>
> Set(MONITOR_FILENAME=foo)
>
>
> For example, I have:
>
> Set(MONITOR_FILENAME=${TIMESTAMP}-${CALLERIDNUM}-to-SALES-${UNIQUEID})
>
> and then a little later on:
>
> Queue(salesqueue|t|||60)
>
> in my extensions.conf
>
> Which sets the monitor filename to start with a timestamp, then the CID
> of the caller, then the "to-SALES" is what I use to differentiate
> between queues (I'd have a different Set command for a different queue).
> I then add the UNIQUEID as a "just in case" to make absolutely sure
> there's no way I'd ever have two files of the same name.
>
> I hope this helps,
>
> Faris.
>
>
>