[Asterisk-Users] Stay away from Grandstream!

Cory Andrews Cory at VOIPSupply.com
Mon Dec 26 20:42:52 MST 2005


Elene - We are a Grandstream distributor, if you'd care to send me your 
company details and contact info I will assist you in obtaining recourse 
from the manufacturer.

Regards,

Cory Andrews
Senior Partner
+++++++++++
VOIPSupply.com
454 Sonwil Drive
Buffalo, NY 14225
+++++++++++
voice - 716.630.1555 X22
email - Cory at VOIPSupply.com
fax - 716.630.1548



Elene Kinsky wrote:

> We have 2 GXP-2000 dead during automatic firmware upgrade. Devices now 
> send out only one ARP packet for default gateway resolution during 
> boot and nothing more!
> We've contact Grandstream support, but they cannot help. Now we want 
> to send devices to Grandstream for repair but they on longer reply mail!
> GXP-2000 was very buggy on attended call transfer, and the problem 
> resolved only after upgrading using latest firmware. Overall GXP is 
> OK, but customer support is terrible. Stay away from them!
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