[Asterisk-Users] Operator breakout from voicemail

[Iain Barker]

We are in the process of replacing an M1 / Meridian Mail system with Asterisk and Comedian Mail.

One of the Meridian features most widely used by our phones is the avility to "press 0" to break out of the call during the voicemail announcement.

(so that the caller can initiate redirection to a pre-configured number, instead of leaving a message.)

i.e. "press 0 now to reach my cellphone, or leave a message after the tone"

Can anyone suggest how this can be implemented in Comedian Mail?

The way it works on Meridian Mail currently is that each user can configure their own dial-out number.

This is done using the voicemail IVR, to specify the number that will be called when 0 is pressed during the voicemail greeting.

I thought of configuring an Asterisk IVR for each user that is triggered before voicemail, but then each user would need to be manually provisioned by the administrator.

Any ideas?

thanks!