[Asterisk-Users] ACD with polycom ip phones

[Douglas Garstang]

You can configure Asterisk to log an agent in/out of an ACD Queue with AgentCallBacklogin, AddAgent etc, just like with any other phone. The Polycom themselves don't seem to display any sort of visual indicater that an appearance is logged in/out however, which is dissapointing. I'm sure you could write an AGI script to fire upon dialling of a number that could play a sound file indicating as such.
 

	-----Original Message----- 
	From: BJ Weschke [mailto:bweschke at gmail.com] 
	Sent: Mon 12/19/2005 7:43 PM 
	To: hgaillac-sip at yahoo.fr; Asterisk Users Mailing List - Non-Commercial Discussion 
	Cc: 
	Subject: Re: [Asterisk-Users] ACD with polycom ip phones
	
	

	On 12/18/05, hgaillac-sip at yahoo.fr <hgaillac-sip at yahoo.fr> wrote:
	> Hello,
	>
	> Polycom ip soundpoint support ACD login/logout .
	> Can we configure asterisk with polycom ACD support?
	>
	
	 Like the Park button functionality that was recently "figured out"
	here with Polycom phones, I'd bet ACD login/logout functionality is
	probably also able to be done with Asterisk. It's just a matter of
	understanding what the phone is sending and what it's expecting back
	for correct interoperability.
	
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