[Asterisk-Users] again - show queue info

[Dov Bigio]

Hello list,

I am comparing results of "show queue myqueue" with data from /var/log/asterisk/queue_log and have some doubts about it.

When I run "show queue myqueue", I get a value of 3 for the number of abandoned.
When I check the queue_log file, I have 3 calls with status "EXITWITHTIMEOUT".

This way I have realized that A means "unAnswered" and not actually "Abandoned". ( I GUESS EXITWITHKEY calls would also increment the value of A).

My queue has a relatively short time out (45 secs) and then the caller redirected to a voicemail.

I have developed a real time monitoring application that is not handling events yet, it is simply sending manager commands and printing out the results, and my call center managers are not satisfied with the information I am currently displaying, so, handling event is certainly the best way to accomplish my goals.

Does any body else have comments about this statistics, and ways of showing good real time information for call center managers?

Thank you
Dov

--
exten => cobrancainfo,1,Answer
exten => cobrancainfo,2,Queue(infocadastrais|tT|||45)
exten => cobrancainfo,3,Wait(3)
exten => cobrancainfo,4,VoiceMail(u501)
exten => cobrancainfo,5,Hangup

--
lv09*CLI> show queue infocadastrais
infocadastra has 0 calls (max unlimited) in 'leastrecent' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 45s
   Members:
      Agent/5132 (Unavailable) has taken no calls yet
      Agent/4952 (Not in use) has taken no calls yet
      Agent/2732 (Unavailable) has taken no calls yet
      Agent/2462 (Unavailable) has taken no calls yet
   No Callers

----
1134644282|1134644268.462750|infocadastrais|NONE|ENTERQUEUE||pabx
1134644328|1134644268.462750|infocadastrais|NONE|EXITWITHTIMEOUT|1
1134644358|1134644344.463504|infocadastrais|NONE|ENTERQUEUE||pabx
1134644410|1134644344.463504|infocadastrais|NONE|EXITWITHTIMEOUT|1
1134644470|1134644456.464234|infocadastrais|NONE|ENTERQUEUE||pabx
1134644516|1134644456.464234|infocadastrais|NONE|EXITWITHTIMEOUT|1
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