[Asterisk-Users] Queue routing - calls return to agent which previously handled call

[Lenz]

Hi,
I don't think it is impossible, though not yet supported by Asterisk  
out-of-the-box. You could have a general queue plus a queue per each  
agent, and you would route the call to each agent based on the caller*id.  
This might end up spoiling the advantage of a queue, meaning that you  
might have three agents sitting idle and a fourth with three calls queued.  
It would be better to have different agents automatically open a "case  
ticket" based on the caller*id, so each agent sees the problem.
Yours
l.


On Fri, 09 Dec 2005 11:40:03 +0100, Hilton Williams <hilton at datatex.co.za>  
wrote:

> Hi
>
> Is there a way to get incoming calls to go to the same agent that  
> handled them previously, based on the Caller ID?  This would be great  
> for support / helpdesk, since the caller doesn't have to explain the  
> whole problem to each agent.
>
> Does anyone know?
>
> We're using Asterisk at Home 1.5, with Asterisk 1.0.9, but I'd be  
> interested to know even if it's in a more recent version of Asterisk.
>
> Regards
> Hilton Williams
>
>
>
> Datatex Dynamics CC
> Web site http://www.datatex.co.za/
> Email to hilton at datatex.co.za
> Tel +27215924033
> Fax +27215924077
>
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