[Asterisk-Users] Queue and agent transfer

[Lenz]

One simple way to overcome this problem would do to make an attended  
transfer to check whether the receiving person is available and willing to  
take the call, and then an unattended transfer to discharge the operator  
of the call.
l.


On Fri, 02 Dec 2005 16:21:39 +0100, James Armstrong  
<james at thearmstrongs.org> wrote:

> This must be similar to a problem I have seen here. Some times the main  
> operator's phone will stop ringing when a call comes in on the queue  
> while the other phones still ring. I have to reset her phone which  
> causes a re-login to get it working again. It must stop after she does  
> an attended transfer. The normal blind transfers are what she does  
> mostly.
>
> - James
>
>
> Tamas wrote:
>> Hello,
>>  I have a queue for incoming calls with some agents (defined as Agents)
>> using iax2 softphone. I would like to use the Attended transfer (ATXFER)
>> feature, however app_queue cannot handle it (I guess because it is not a
>> channel).
>> For this reason I put a Local channel in between with /n option. This
>> way ATXFER works perfectly. The problem is that when the call has been
>> transferred, the originally dialed agent does not get freed up - this is
>>  from some point of view logical. So the queue sees the agent as
>> engaged/busy, while he/she is not anymore.
>>  Does anybody have any idea how to free up the not used agent?  
>> (transferer)
>>  Thank you in advance!
>>  Kind regards,
>> 	Tamas
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