[Asterisk-Users] Asterisk Queues and Strategies

[Waldo Rubinstein]

I was playing today with the different queueing strategies in  
queues.conf when I noticed the following behavior.

I have 4 agents defined in a queue in queues.conf. These agents login  
using AgentCallbackLogin. The strategy in the queue is set to  
leastrecent. I place four calls into the queue and * sends only one  
call to the least recently used agent. If that agent does not pick  
up, the call is sent to the next agent. If that agent does not pick  
up, the call is sent to the next agent. This repeats for all agents  
and then cycles back.

The problem I noticed is that while it's doing this, it's not sending  
any of the other calls in the queue to the next agent. I would assume  
that * will see that there are 4 agents available. It should send all  
4 calls the all the agents and then additional calls would be  
_queued_ using the queueing strategy defined.

I tried the same experiment with all the queueing strategies and the  
behavior was the same. The only exception was with ringall. The  
problem with ringall is that it shows the same caller-ID to all  
agents. Once the first agent picks up and the next call rings in all  
remaining phones, the caller-ID is now reflecting the caller-ID of  
the new call, but that of the old call (may be a bug). Regardless, my  
client does not want the ringall strategy.

Is the above mentioned behavior normal? Should I be evaluating  
different queueing technologies? Maybe ICD or some other ACD tool  
that can do what I need?

Thanks,
Waldo