[Asterisk-Users] WARRNING REGARDING Support from 2n.cz !!!!

[Boris Bakchiev]

2n also asked to buy from local distributor, and I'm glad they asked.

Works out that here in Australia distributor had to get the units tested
and certified for us to be able to use them.

 

I just checked the 2n's site, all downloads are available without logon
for VoiceBlue products..

What have you tried to download?

 

Regards

 

________________________________

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Florin
Mandache
Sent: Wednesday, August 24, 2005 7:04 AM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] WARRNING REGARDING Support from 2n.cz !!!!
Importance: High

 

Just a warring for everybody regarding this company.

I emailed 2n.cz to buy 2 gateways to integrate 3g network and GSM with
my asterisk box. They emailed me back to contact the local dealer for
them. So I did and I bought the 3G analog gateway (bought from the
local dealer) and BLUEVoice gateway(I bought it from a dealer in Serbia
when I was there for a meeting) too. Having problems setting them up I
was looking for the updates of the software (the software from the CD
has HUGE bugs, and I even can't make it talk with the gateway in first
place!). On their site to access the files u need to have an account, so
I signed up, and after 12 hours someone from 2n.cz contacted me telling
me to contact the reseller for the updates (the reseller doesn't have
such section for updates AT ALL, or even news section regarding the
updates!), so I have to keep look on the 2n.cz site, see if is any
updates, and then to email the reseller and god know after how many days
to receive the update! Also in the email I been told that IF I bought
from them direct in the first place I was gain access to their support
section (HELLO, I wanted to buy direct from them and they told me to buy
from the distributor!!!).

Checking their manual (from the cd) I found that they say:"

! Important !

  The manufacturer constantly improves the firmware contained in the
product. The ISP

technology (In System Programming) used therein helps you load the
latest version into the

VoiceBlue gateway using a common PC anytime. For the latest firmware
version including

all necessary details see www.2n.cz and for instructions see the
Firmware Upgrade

section hereof. We recommend you to apply the latest version to avoid
problems that have

been eliminated and acquire new functions free of charge." 

So catch 21 !!!??!!

So looks like I'm going to have hell getting updates for this products
(which looks like don't even work properly!!!)

So if you want hell support please go ahead and buy from 2n.cz!

 

 

 

 

 

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