[Asterisk-Users] version 1.0.9 slow in acknowledging agent channel calls

KRTorio krtorio at gmail.com
Wed Aug 17 21:46:38 MST 2005


Dialing an Agent in version 1.0.7 works fine, here's what shows up in the CLI:

 -- Executing SetCIDName("SIP/518-6071", "Calling Agent4000") in new stack
    -- Executing Dial("SIP/518-6071", "Agent/4000|30|t") in new stack
    -- outgoing agentcall, to agent '4000', on 'Local/517 at sip-007f,1'
    -- Called 4000
    -- Executing Dial("Local/517 at sip-007f,2", "SIP/517|30|t") in new stack
    -- Called 517
    -- SIP/517-39f4 is ringing
    -- Agent/4000 is ringing
    -- SIP/517-39f4 answered Local/517 at sip-007f,2
    -- Agent/4000 stopped sounds
    -- Local/517 at sip-007f,1 answered, waiting for '#' to acknowledge
  == Spawn extension (sip, 517, 1) exited non-zero on 'Local/517 at sip-007f,2'
    -- SIP/517-39f4 acknowledged
    -- Agent/4000 answered SIP/518-6071

However, when I dial an Agent channel in version 1.0.9, the Agent on
the other side acknowledges the call (by pressing #), a transfer
happens rather than an acknowledgement.

Here's what shows up in the CLI:

 Executing SetCIDName("SIP/316-21f2", "Fr 316 To Agent1415") in new stack
    -- Executing Dial("SIP/316-21f2", "Agent/1415|30|t") in new stack
    -- outgoing agentcall, to agent '1415', on 'Local/309 at sip-3227,1'
    -- Called 1415
    -- Executing Dial("Local/309 at sip-3227,2", "SIP/309|30|t") in new stack
    -- Called 309
    -- SIP/309-bab5 is ringing
    -- Agent/1415 is ringing
    -- SIP/309-bab5 answered Local/309 at sip-3227,2
    -- Local/309 at sip-3227,1 answered, waiting for '#' to acknowledge
    -- Started music on hold, class 'default', on Local/309 at sip-3227,1
    -- Playing 'pbx-transfer' (language 'en')
    -- Unable to find extension '' in context 'outgoing'
    -- Playing 'pbx-invalid' (language 'en')
  == Spawn extension (sip, 309, 1) exited non-zero on 'Local/309 at sip-3227,1'

I noticed that the line "Spawn extension..." takes a longer time to
show up in version 1.0.9 than in 1.0.7 . The calling party continues
to ring before the last line shows up. Same problem with queue call
forwarding. Agents should acknowledge calls immediately. Can anyone
explain why is it so?



More information about the asterisk-users mailing list