[Asterisk-Users] Polycom Phones

[Cullin J. Wible]

A few comments:

1) We are using quite a few SoundPoint 300 and 501's with no problem. 

2) Your intermittent ring issues sounds like what we saw when we tested the
phones through NAT (which doesn't really work at all despite what the
documentation says).

3) We also upgraded to the latest boot rom and firmware before testing. See:
http://www.freedomphones.net/polycom/files/

We also set the call count for each line to 1 so that once it has a call
going it is marked as busy causing asterisk to use the second call instance.
We have a macro that tries all of the call instances for a given phone in
order (the devices are marked MAC-1, MAC-2, etc). That way calls only ring
line 1, then line 2, then line 3, etc.

Try that and then see what happens.

Cullin


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tom Hayden
Sent: Friday, August 05, 2005 7:01 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Polycom Phones

Uhmm. Well, he may just be using the typical asterisk configuration of
just editing the .conf files rather than using AMP or Asterisk at home. 
For the first issue, that kind of sounds like a problem with the
polycom configuration. I don't have my pdf of the polycom config in it
with me right now, but I'll bet there is a setting you can toggle to
fix that on the boot server files (or maybe even on the phones
config).  What version are you using?

Second, it sounds like you may be having problems with SIP or NAT or
registration somehow. I'm curious to see the CLI output on that before
I could diagnose it.

Hope you like the Polycoms! I love them! I suggest you check out the
wiki page on them - it's EXTREMELY helpful at getting things setup
correctly with all the great features they built into those phones.

--
Tom "Polycom Fanboy" Hayden
Astoria Telecom, LLC
www.astoriatelecom.net

On 8/5/05, Ariel Batista <arielb27 at hotmail.com> wrote:
> Chris Gamble wrote:
> > Just got in a bunch of polycom phones for use on my shiny new
> > asterisk box, but found 2 small issues I was wandering if someone
> > could help me with.
> 
> Are you using AMP or Asterisk @ Home?
> 
> > First, though the phones support 2 call appearances, if I am on a
> > call, the second call does not ring through -- it goes to voicemail
> > instead of letting me put the first on hold to talk to the second. Is
> > there a way to fix this?
> 
> If you are then you need to turn call waiting on * 70
> 
> > The second is: a lot of my phones will not ring for internal
> > extensions. They show up on the screen as a call ringing in, but the
> > phone itself wont ring. About 50% however do ring. What could cause
> > this?
> 
> Are the phone registered correctly? What are the settings you have on
them.
> 
> > As usual, thank you all for your kind  support in getting this far!
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-- 
Tom
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