[Asterisk-Users] Music On Hold Problem

[Kelvin Williams]

We have setup an Asterisk server and everything works great with the
exception of Music on Hold.  

 

If you dial into our system and are placed in a Queue, you get music.  If
you are placed on Hold no music (which I believe may be caused by the XPro),
or if you are parked you get no music.  I can understand the hold (if it is
truly held by the client only) but the Park should still get music.  I'm
attaching the relevant confs if someone sees a problem please advise.

 

[root at echo asterisk]# cat musiconhold.conf

;

; Music on hold class definitions

;

#include musiconhold_additional.conf

[classes]

default => quietmp3:/var/lib/asterisk/mohmp3

;loud => mp3:/var/lib/asterisk/mohmp3

;random => quietmp3:/var/lib/asterisk/mohmp3,-z

 

[root at echo asterisk]# cat musiconhold_additional.conf

[classes]

NOC => quietmp3:/var/lib/asterisk/mohmp3/NOC

Support => quietmp3:/var/lib/asterisk/mohmp3/Support

 

[root at echo asterisk]# cat queues.conf

[general]

;

; Global settings for call queues

;   (none exist currently)

;

; Note that a timeout to fail out of a queue may be passed as part of
application call

; from extensions.conf:

; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])

; example: Queue(dave|t|||45)

 

[default]

;

; Default settings for queues (currently unused)

;

 

#include queues_custom.conf

#include queues_additional.conf

 

[root at echo asterisk]# cat queues_additional.conf

[301]

wrapuptime=0

timeout=15

strategy=ringall

retry=5

queue-youarenext=queue-youarenext

queue-thereare=queue-thereare

queue-thankyou=custom/aa_3

queue-callswaiting=queue-callswaiting

music=Support

monitor-join=yes

monitor-format=gsm

maxlen=0

leavewhenempty=yes

joinempty=no

context=aa_3

announce-holdtime=yes

announce-frequency=90

 

[302]

wrapuptime=0

timeout=15

strategy=ringall

retry=5

queue-youarenext=queue-youarenext

queue-thereare=queue-thereare

queue-thankyou=custom/aa_3

queue-callswaiting=queue-callswaiting

music=Support

monitor-join=yes

monitor-format=gsm

maxlen=0

leavewhenempty=no

joinempty=yes

context=aa_3

announce-holdtime=yes

announce-frequency=90

 

[303]

wrapuptime=0

timeout=15

strategy=ringall

retry=5

queue-youarenext=queue-youarenext

queue-thereare=queue-thereare

queue-thankyou=queue-thankyou

queue-callswaiting=queue-callswaiting

music=NOC

monitor-join=yes

monitor-format=

maxlen=0

leavewhenempty=no

joinempty=yes

context=

announce-holdtime=yes

announce-frequency=60

 

[304]

wrapuptime=0

timeout=15

strategy=ringall

retry=5

queue-youarenext=queue-youarenext

queue-thereare=queue-thereare

queue-thankyou=queue-thankyou

queue-callswaiting=queue-callswaiting

music=NOC

monitor-join=yes

monitor-format=gsm

maxlen=0

leavewhenempty=no

joinempty=yes

context=

announce-holdtime=yes

announce-frequency=60

 

[root at echo asterisk]#

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