[Asterisk-Users] (Another) Queue log analyser

[Roy Sigurd Karlsbakk]

hi

is this stuff still available?

roy

On 14. okt. 2004, at 16.10, Ben Merrills wrote:


> I've been doing some work on a queue log analyser for a while now,
> getting the basics in place, an example of which you can find at  
> the URL
> below. However, just wondering what information people think is most
> useful in a log analyser?
>
> At present it includes the following features:
>
> # Time periods - specify a period of days from the log which you  
> want to
> generate statistics for (e.g. only the last 14 days)
> # Templating - allows the stats to be inserted into any html/text
> template using specific tags to insert stats. This means you could
> create a number of templates and execute the analyser against them to
> give different information on different pages (quite flexible).
> # Specify start and end dates - similar to the first feature,  
> except you
> can specify a tight period from your log, not just the last x  
> number of
> days
> # Channels/Agents to names - simple text file allows you to specify a
> name, agent number and a channel - e.g. Ben, Agent/1, Sip/ben. This is
> then used in the output #   instead of raw data
> # JPG graphs - includes a custom class to generate line graphs of
> information (e.g. hourly call volumes etc)
>
> What I want to know though is, what output people would like. At the
> moment there is an overview of all queues, which includes:
>
> Total Calls, total connected calls, total abandoned calls, calls
> abandoned within x seconds, calls exited with key press, Average hold
> time, max hold time, average talk time
>
> Agent overview includes:
> Calls taken, Average talk time
>
> Graph of call volume per hour of the day
> Graph of call volume per day (over the period specified)
>
> Runs under windows (.NET or mono required) or any other OS that  
> support
> .NET/mono (Linux, Mac, BSD etc)
>
> http://muad.xdev.net/Projects/qig/sample.html
>
>
> Not really done anything like this before, so as much input as  
> possible
> would be appreciated.
>
> Cheers,
>
> Ben
>
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