[Asterisk-Users] Queue Management and Command Execution

[Henry Devito]

Look at the agents.conf.  There is an option there to record calls.  Maybe 
this will point you in the right direction.
----- Original Message ----- 
From: "Daniel Salama" <dsalama at user.net>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Wednesday, April 27, 2005 6:32 AM
Subject: Re: [Asterisk-Users] Queue Management and Command Execution


> Yes, I read them. But, then my question is: how can I make the file name 
> include the agent that "will" get the call once it's distributed?
>
> Thanks,
> Daniel
>
> On Apr 27, 2005, at 3:40 AM, Anton Krall wrote:
>
>> You can record queue conversations, check out the configs in queue.conf
>>
>> |-----Original Message-----
>> |From: asterisk-users-bounces at lists.digium.com
>> |[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
>> |Daniel Salama
>> |Sent: Martes, 26 de Abril de 2005 05:53 p.m.
>> |To: Asterisk Users Mailing List - Non-Commercial Discussion
>> |Subject: [Asterisk-Users] Queue Management and Command Execution
>> |
>> |Is there a way to execute a command prior to sending a queued
>> |call to an agent?
>> |
>> |What I'm trying to do is record agent's conversation at the
>> |server. I could put the Monitor command when the call is
>> |answered by *, but if the caller has to wait on hold for some
>> |time, I wouldn't want to record that.
>> |
>> |What I would prefer is to be able to put the caller in a queue
>> |and once an agent is ready, for the Monitor command to kick
>> |in. Even better would be to know the agent id where the call
>> |is going to be sent to, so I can use it as part of the file
>> |name of the Monitor command.
>> |
>> |Any clues on how to do this, if at all possible?
>> |
>> |Thanks,
>> |Daniel
>> |
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